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Hal.dll and ntoskrnl.exe BSOD crash - dump file attached

Hello,

My computer seems to be having a BSOD randomly and I cannot find the reason why.  Bluescreen View reports that hal.dll+18f8, and ntoskrnl.exe+1fd1a3 are the cause of the crash.  I ran Windbg on my mini dump file which appears to point to mountmgr.sys as the culprit.  I ran a chkdsk /f /r and also sfc /scannow which found no errors. Also ran a mem test which produced no errors as well.   My OS is Windows 10 pro running the latest updates.

I have attached the dump file so it can be examined..

Hopefully someone has an answer on how to fix this issue.

https://1drv.ms/u/s!ArLBdizlmKAIgYY72Bf-rV9_fFE4Pw?e=jvkNch

Thank you,

Hi kjs,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

It looks like nvcontainer was the cause of the crashes.

Completely remove everything of Graphics driver using DDU and install the newest copy of the driver available.

http://www.guru3d.com/files-details/display-dri...

You can head to either the card manufacturer or device manufacturer to get the newest driver.

Disclaimer:
There are links to non-Microsoft websites which would provide accurate and safe information. Watch out for ads on the websites which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Always include PC Specs, Make and Model of the device. Ensure all the latest quality updates have been installed. It may take multiple replies to reach a satisfactory answer.

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Last updated January 30, 2021 Views 108 Applies to: