Question

Q: Gateway Desktop keyboard not working after Windows 10 Upgrade

My Gateway FX541S with a Gateway keyboard model KB-0532 was working fine until I upgraded to Windows 10.  I realize this is an older PC but the upgrade should not cause the keyboard to stop working. I have attempted to get support from Gateway but there are no downloads available for the keyboard or the BIOS. I love this computer! Can someone please offer some suggestions? Thank you.


Hi Susan,

Thank you for contacting Microsoft Community. I understand that you have an issue with keyboard after upgrading to Windows 10. I will surely help you to fix this issue.

As you know there are no Windows 10 drivers available for your computer model in the manufacturer website. Device drivers are released by the manufacturers. Unfortunately you may have to wait till they release a new driver for CD|DVD drive which is compatible with Windows 10. 

 

As a workaround you may also try to install latest driver in compatibility mode from the manufacturer website.

http://ca.gateway.com/gw/en/CA/content/drivers-downloads

 

To install driver in compatibility mode follow these steps:

a. Right-click on the setup file of the program and select “Properties”.

c. Select “Compatibility” Tab.

d. Place a check mark next to “Run this program in Compatibility mode” and select latest Windows version
from the drop down list.

e. Let the driver install and then check the functionality.

 

Hope this information helps. Reply to the post with an updated status of the issue so that we can assist you further.

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Thank you for taking the time to respond. As you know, Gateway does not have updated drivers or BIOS files for this computer. However, after careful searching of others in this community with the same problem (keyboard not working on various brands of computers after Windows 10 upgrade) I decided to try the simplest troubleshooting method I read about.  I simply shut down Windows and turned the computer off. I then unplugged the computer from the wall outlet and left it unplugged for approximately 2 minutes. After plugging it back in and starting Windows 10, the keyboard miraculously now works! No new drivers or BIOS update needed. I don't want to lay blame on anyone but it seems Microsoft must have missed some clean-up procedures during the Windows 10 upgrade. Sure wish their support personnel knew about this and could pass this along to their customers.

Did this solve your problem?

Sorry this didn't help.

3 people were helped by this reply


 
Question Info

Views: 818 Last updated: May 15, 2018 Applies to: