Epson scanner will not work with latest windows 10 update

My epson perfection v700 scanner (that allows me to scan photos, negatives, documents, etc.) and that I paid over $800 for) stopped working with teh latest update two days ago. I've downloaded a new driver and other software from Epson and it doesn't work. Can I uninstall this update? I like my scanner a whole lot more than I like Windows.
 

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Last updated April 2, 2020 Views 46,844 Applies to:

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There seems to be some early adopter issues at this time with Windows 10 1803, if you can, I recommend you downgrade to your previous version until the Spring Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
or
Press Control + Alt + Delete
Click Sign out

At the Sign In screen, hold down the shift key on your keyboard while clicking the Power button on the screen
Continue to hold down the shift key while clicking Restart
Continue to hold down the shift key until the Advanced Recovery Options menu appears

Click Troubleshoot

Click Advanced options

Click Go back to the previous version of Windows

Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:
https://www.groovypost.com/howto/block-windows-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Hi MorningStar. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

Rather than spending too much more time fiddling I'd simply Clean Reinstall the printer/scanner which always works, lasts longer and actually saves time:

1) Power up the printer, if wired unplug it's USB cable from PC.

2) Go to Settings>Apps>Apps and Features to find and Uninstall the printer software.

3) Next right click Start button to open Run box, copy and paste in the following command and press Enter: printui /s /t2 (Note that there is one space before each forward slash).

4) Right click result to Run as Administrator.

5) Open the Print Server properties, Remove the printer’s drivers for this printer and for any other printers you don't use presently. If you get a message about access denied or the printer being in use and you cannot find the driver or any installed program that would account for this, you may restart the computer in a diagnostic startup and then use the printui command to remove the driver package(s): https://www.isunshare.com/windows-10/enable-dia...
You must restart back to normal mode before you will be able to install the printer again.

6) Now type Control Panel in Start Search, open CP, choose Icon View. In Control Panel open Devices and Printers, right click the printer to delete the Printer and any scanner or fax of the same name. Restart PC.

7) Go to the printer model’s Support Downloads webpage to download and install the latest full software package. Now is also the time to check for any newer printer firmware to install which matters a lot.

Older software may need to be installed in Compatibility Mode to run correctly: https://www.groovypost.com/howto/run-old-softwa...

8) Extract Printer software, right click Setup file to Run as Administrator. Follow the setup screens closely as you install the software. For USB it should prompt when to plug in the printer.

If you have further problems reply back with results of each step.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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I'm not sure if it matters that I'm referring to a scanner as opposed to a printer . . .

Unfortunately, I don't know where the CD containing the software is, and Epson doesn't have it as a download. I have to request a CD by mail, I think, and I suspect that it hasn't been updated (or they would probably have it available on line). They undoubtedly would prefer that I spend another $800 to buy an Epson 800 (to replace the 700 that I have). I do scan an inordinate amount of information, but I'm not ready to shell out another $800 because of a Microsoft update.

I'm going to have to try to remove this update, and I'm going to turn all future updates off.  I'm tired of the problems they cause.

I do appreciate you taking the time to respond, however, and I thank you.

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The driver download is here: https://epson.com/Support/Scanners/Perfection-S.... Disks are dated as soon as they're pressed, all modern downloads come from the Support Downloads webpage for the software or product.

Printer steps are same for scanner when it comes to clean installing to avoid repeat problems. I would follow them closely, ask back if you have any problems.
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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The first thing that I did was check to see if I had the most recent driver (which is dated 07/26/13).  I downloaded it an installed it anyway. I also downloaded everything else they had available, but it didn't make a difference:

Epson Software Updater v4.4.6

  • 03/26/18
  • 6.26 MB
  • ESU_4.4.6.exe
Epson Event Manager v3.10.88
  • 03/05/18
  • 16.5 MB
  • EEM_3.10.88.exe
Scanner Driver and EPSON Scan Utility v3.921
  • 07/26/13
  • 39.57 MB
  • epson15550.exe
Epson Copy Utility v4.1.1
  • 07/25/13
  • 6.47 MB
  • epson16827.exe

The don't have a product program available for download:

How can I get a replacement CD for my product?
    You can download the driver from the Downloads tab for your product.

    Note: Only the drivers are available for download. Any extra software that came with the product is only available on the CD.

    If you wish to obtain a replacement copy of the Software CD (stock permitting), please contact our Driver Fulfillment department at 562 276-4367 (US) or 905 709-3839 (Canada). A charge for shipping and handling plus any applicable taxes may apply.

I rolled back the update, and the scanner is working again.

Thank you for taking the time to try to help me fix the problem.

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It might be necessary to install that old of a driver in Compatbility Mode: https://www.windowscentral.com/how-install-non-...

Otherwise I'm afraid that the hardware may have been deprecated with the new version of WIndows 10. However if you want to hide the Update so it doesn't reinstall it then they may fix whatever caused it to stop working if you wait to install it, even skip to the next version in six months: https://www.howtogeek.com/224471/how-to-prevent...
----------------------------------
I am a volunteer and not Microsoft.

Over 100,000 helped in forums for 10 years. I don't quit for those who are polite and cooperative.

Windows MVP 2010-20

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I am having similar issues as Morningstar. Epson scanner DS-510 will scan once, then requires a restart of my whole computer to scan again. This behavior began 5/22/18, the day my Windows 10 v. 1803 update was installed. Attempted Greg's solution and it did not work (I actually had my original driver CD, which I installed and updated). I will try to roll back the update next. IT takes SO much time! 

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Thank you all for this information. I appreciate Greg's advice to try a clean driver uninstall.

This appears to be the same problem I am facing with my Epson Perfection V700 Photo scanner. I installed the Windows 1803 update in May when Epson Scan started to crash. I uninstalled and reinstalled the latest scanner driver. I tried rolling back to an older graphics card driver. I also tried a different usb cable and port. However the problem persisted.

Epson scan crashes when I click on any window outside the Epson scan interface and then click back into Epson scan. Then a blue circle starts turning forever. I have to close Epson scan using the task manager or by right clicking Epson scan in the taskbar/close and Windows gives the option to send an error report. I have to turn off the scanner and unplug it and start it up again before launching Epson scan again. A reboot is not required.

So I can see I have some choices. Either I can wait for Epson to update the driver or Microsoft to fix the problem or I can downgrade Windows to the older version. In the meantime its still possible to scan as long as I do not click outside the scanner interface window. After a scanning session I can close Epson scan. Hopefully Microsoft or Epson will fix the problem soon.

Kind regards

Chris

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I've got the same issue here. Any solution now?

Thanks.

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I called Epson, after spending a week on two different systems with fresh installations of both Windows 10 1709, and Windows 10 1803 we determined that the Epson Scan application isn't compatible with 1803.

The only fix at this time is to roll back!

Epson will need to work with Microsoft to figure out why it's broken, but all Epson scanners that rely on the Epson Scan application are broken on 1803.

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