Driver Missing after Windows Update

On my Asus N550JV, after windows update, right driver for my notebook gone

This thing have been occurred on the past but only to Imaging device which is webcam

Due to this problem i got to go to Asus service center to got the right driver since its not available on wide web

This thing occurred again on the last update and now inflicting both imaging device and USB controllers. 

I know this is not the right driver because i match it with another Asus N550JV and N550JK.

Please solve this driver problem, because USB port is important, and i hope this wont happened again on next update

Please download and run Driver View and upload a copy of the report it produces to your OneDrive. To get a report on all drivers select Edit, Select All followed by File, Save Selected Items. Text file format please.

http://www.nirsoft.net/utils/driverview.html

 

Please provide a copy of your System Information file. To access your System Information file select the keyboard shortcut Win+R, type msinfo32 and press the ENTER key. Select File, Export and give the file a name noting where it is located. Do not place the cursor within the body of the report before exporting the file. The system creates a new System Information file each time system information is accessed. You need to allow a minute or two for the file to be fully populated before exporting a copy. Please upload the file to your OneDrive, share with everyone and post a link here. Reports in normal mode preferred. Please say if the report has been obtained in safe mode.

 

For help with OneDrive see paragraph 9.3:

http://www.gerryscomputertips.co.uk/MicrosoftCommunity1.htm

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

https://onedrive.live.com/redir?resid=25D61A8193F6AB8E!123131&authkey=!AOj8SSQr-RLEGcE&ithint=folder%2cdocx

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Rudi

You have not provided the Driver View report and the System Information file is only a partial file. Please follow the instructions in my earlier message.

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Sorry for the missing one due to wrong file copied

this one is the result of both on current condition

https://onedrive.live.com/redir?resid=25D61A8193F6AB8E!123131&authkey=!AOj8SSQr-RLEGcE&ithint=folder%2ctxt

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hello Rudi,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand the inconvenience you are facing in finding the drivers in Device Manager after the latest update. Do not worry we will help you with this issue.

Do let us know the latest update installed on your device?

Follow the below to find out the latest update on your device:

  1. Press Windows + X, click on Programs and Features.
  2. Click on View installed updates from the left pane.

Try the below troubleshooting steps and check if it helps.

Step 1: I suggest you to check with the device status for drivers with yellow exclamation point in Device Manager.

1.    Press Windows + X keys from the keyboard, click on Device Manager.

2.    Expand DVD/CD ROM drives, right click on the driver.

3.    Click on Properties and check the device status.

Step 2: I suggest you to check for the error codes for the drivers from the below Microsoft article, try the troubleshooting steps mentioned and check if it helps.

Error codes in Device Manager in Windows 10

Step 3: I suggest you to run Hardware and Devices troubleshooter as it checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

  1. Press Windows key from the keyboard, type Troubleshooting and select it.
  2. Click on view all option on the upper left corner of Troubleshooting window.
  3. Select the Hardware and Device options from the list.
  4. Click Next to run the Hardware and Device Troubleshooter.

Hope it helps. Reply to the post with an updated status of this issue for further assistance.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Just runt the troubleshooter and i think the trouble getting worse...

It not detect Imaging at all now.

compared to my another N550JV this one is the working one

All the USB are under error code 32, and also the imaging device (i think, because i can't check it anymore..)

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Hi Rudi,

Thank you for responding.

We appreciate your interest in resolving the issue.

I suggest you to refer to the Microsoft article, try the troubleshooting steps mentioned for the error code and check if it helps.

Error codes in Device Manager in Windows

Section: Error 32

Hope it helps. Get back to us with an updated status of this issue for further assistance.

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Already did that and did not work

Even Imaging Device not detected at all, nothing changed....

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Update the Nvidia Graphics driver to version 365.19:

http://www.nvidia.com/content/DriverDownload-March2009/confirmation.php?url=/Windows/365.19/365.19-notebook-win10-64bit-international-whql.exe&lang=us&type=geforcem

 

Update the Intel Rapid Storage Technology driver to version 12.8.0.1016:

http://dlcdnet.asus.com/pub/ASUS/nb/DriversForWin8/IRST/IRST_Intel_Win8_64_VER12801016.zip?_ga=1.185200425.1287780484.1463327197

 

It is always sensible in this situation to run a check for malware

 

I recommend that you run Disk CleanUp or cCleaner to remove temporary files as this will reduce scanning times by security software. cCleaner comes with a Registry tool. Do not use this tool as like any registry cleaner it can lead to the creation of very difficult to resolve system errors

 

Please download and install Malwarebytes (freeware version for home users only -not the Trial version –watch the checked boxes whilst installing), update definitions and run in normal mode. Disable other security software whilst you are doing scans.

http://www.malwarebytes.org/mwb-download/confirm/

 

Please make certain you uncheck the box before Enable free trial of Malwarebytes Anti-Malware Premium.

 

Please upload a copy of the report on what it found as a shared file to your OneDrive and a post a link here.

 

Please download and run ADWCleaner and upload a copy of the report produced to your OneDrive. Remove all that it finds.

 

Before running ADW Cleaner close all open programmes. When ADW Cleaner is run four options are offered. Click Scan. You can review the results by clicking Log File or each or any of the Results tabs. To remove all items, click Clean and reboot the computer. On restarting an ADW Cleaner window opens. Select Log File, and click File, Save As to create a report of what has been removed.

https://toolslib.net/downloads/viewdownload/1-adwcleaner/ 

 

ADW Cleaner documentation:

https://toolslib.net/forum/viewthread/182-en-adwcleaner-documentation/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Gerry
Stourport-on-Severn, Worcestershire, England
Enquire Plan Execute

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info


Last updated October 24, 2020 Views 1,886 Applies to: