Display problems on some AMD Radeon video cards after installing an update
An update was recently installed and now my AMD Radeon HD 3200 display adapter is not working as it did before. I’ve lost my preferred resolution option and the ability to use multiple monitors,
and the adapter type is now reported as Microsoft Basic Display Driver. Any suggestions?
This thread is locked. You can follow the question or vote as helpful, but you cannot reply to this thread.
We are aware of a problem that resulted in an incorrect driver update for some
AMD Radeon HD 2000, 3000, and 4000 series adapters.
If you were impacted by the incorrect driver, Windows Update
KB4057291 has been released that will install a driver to restore multi-monitor display and resolution control capabilities. Go to Start -> Settings -> Update & security, then
Check for updates and install the update to resolve your issue. You can also go to the
Microsoft Update Catalog website to install the update.
(With the release of Windows Update
KB4057291, it should no longer be necessary to manually delete the improper driver, as was originally recommended below.)
Follow these steps for all versions of Windows 10 to manually delete the
22.214.171.124 driver from the system and recover the recommended driver version (8.970.100.9001):
Start Device Manager. To do this, press and hold (or right-click) the
Start Menu icon, and then select Device Manager.
Expand Display adapters, right-click the adapter that has the problem driver installed, and then select
Select the Driver tab and verify driver version is 126.96.36.199.
Select Uninstall Device.
Check the box that says, "Delete the driver software for this device.” This step is important and will prevent the problematic driver from reinstalling in the future.
The system may require a reboot at this point. Reboot if needed, then reopen
Select any device, then click Action -> Scan for hardware changes.
Recheck the driver version. If it still reports 188.8.131.52, repeat steps 4 to 7 until the recommended driver (8.970.100.9001) is re-installed. If this resolves your graphics problems, you can stop here. If a different
driver version is installed, follow the next step to check for the driver using Windows Update.
Go to Start -> Settings -> Update & security, then Check for updates and install any available updates.
If you have further questions, feel free to reply to this thread.
586 people found this reply helpful
Was this reply helpful?
Sorry this didn't help.
Great! Thanks for your feedback.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.