Q: Device not migrated Touchscreen HID USB error This thread is locked from future replies


Touchscreen of windows 10 laptop not working

In device manager, 2 entries under human interface devices

USB Input devices - Everything looks alright

Hid compliant touch screen - It says driver not loaded or required for device. In events tab it says:

Device not migrated

Device HID\VID_2087&PID_0A01\6&20af91ab&4&0000 could not be migrated.

Last Device Instance Id: BTHENUM\{84a1e9b8-12ba-4a9c-8ab0-a43784e0d149}_LOCALMFG&0000\7&15eecd3b&0&000000000000_00000001
Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
Location Path:
Migration Rank: 0xF000FFFFFFFFF122
Present: false
Status: 0xC0000719

What does device migration mean. How to resolve this issue?

Hi Mana,


Thank you for posting in Microsoft Community.

I regret the inconvenience caused to you. Let me help you.


Please share the details.

  1. What is the make and model of your computer?

  2. Since when did the issue started happening?

  3. Did you see any error message or error code on the screen?

  4. Have you made any changes in settings prior to the issue?


I suggest you to follow the below methods and check if it helps.

Method 1: Uninstall and reinstall the drivers

Follow the steps given here to uninstall the USB Drivers.

  1. Press Windows key + X key when you are at desktop.

  2. Select Device Manager.

  3. Find and double-click Touchpad driver from the left panel to uninstall

  4. Right-click the device, and click Uninstall.

  5. Windows will prompt you to confirm the device’s removal. Click OK to remove the driver.

  6. Restart the computer.


If the issue persists,

Method 2: Update the drivers.

I suggest you to download and install the latest touchpad drivers from your computer manufacturer website and check if it helps.

Click on,


I hope the issue will be resolved. If you have any further queries, please feel free to reply with the details and updated status of the issue. We will be happy to assist you accordingly.


Thank you.

Did this solve your problem?

Sorry this didn't help.

Hi Aswin

Model Lenovo S10-3t Windows 10

Problem started about 4 months back, everything else working fine

No error message

No settings change except windows update

Update drivers already done

Some error with the Bluetooth device not detected which is connected to same usb hub port as the touchscreen hid in device manager.


Did this solve your problem?

Sorry this didn't help.


I am having the same problem. By June 14th, 2016, Device Manager for HID-compliant Touch Screen indicated:

Device HID\VID_03EB&PID_880C&MI_00&Col01\8&138b037&0&0000 could not be migrated.
  Last Device Instance Id: HID\VID_045E&PID_0745&MI_02&Col03\7&14B2CCB8&0&0002
  Class Guid: {745A17A0-74D3-11D0-B6FE-00A0C90F57DA}
  Location Path:
  Migration Rank: 0xF000F800FFFFF100
  Present: false
  Status: 0xC0000451

And there is no way I can use my laptop touchscreen, otherwise working perfectly. It is an Asus Vivobook S550CA with an i5 and 6GB.

Did this solve your problem?

Sorry this didn't help.

Mana said touchscreen, not touchpad.

Did this solve your problem?

Sorry this didn't help.

Question Info

Views: 5,317 Last updated: March 13, 2018 Applies to: