Device Census Stopped Working Problem

I have recently noticed when viewing my reliability monitor that every day around the same time 3 am - 4 am, windows shows that a program called "devicecensus.exe" has stopped working and notes it as a "critical event". My question is should I be worried about this and if so what are the potential fixes? Also is this application an integral part of Windows and if I delete it from System32 will it have an effect on my PC in any shape or form?

Thanks in advance for the responses and here are some of the error details if it helps:

Problem signature
Problem Event Name: APPCRASH
Application Name: devicecensus.exe
Application Version: 10.0.17134.1
Application Timestamp: 79a09a4b
Fault Module Name: WaaSAssessment.dll
Fault Module Version: 10.0.17134.1
Fault Module Timestamp: b7ab6594
Exception Code: c0000005
Exception Offset: 0000000000008ee5
OS Version: 10.0.17134.2.0.0.256.48
Locale ID: 1033
Additional Information 1: 91f2
Additional Information 2: 91f294f44a03f9fda838805399465eda
Additional Information 3: ada5
Additional Information 4: ada50e612b0ea4dc151ec1a740a42603

Files that help describe the problem
WERInternalMetadata.xml

 

Question Info


Last updated August 22, 2019 Views 4,009 Applies to:

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Is ESET Internet installed as that was reported as the issue with a similar error in the following topic:

https://answers.microsoft.com/en-us/windows/for...

The devicecensus.exe is a component of windows and as such left as is.

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Wow indeed it is installed! I will remove it now and see if this fixes the problem tommorow! Thanks for the quick response. :)

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You're welcome.

If removing ESET does fix the issue you could contact ESET about the problem.

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Hi Kalzz18,

Windows 10 contains a Telemetry service that reports back to Microsoft on hardware usage/errors etc.

Device Census is part of that Telemetry Framework and the process is only gathering data on your usage of the webcam

If you want restrict this access to your webcam, go to Settings - Privacy - Camera and uncheck the option 'Let apps use my camera hardware'

Or to specifically restrict this process scroll down the "Choose apps that can use my camera' list and uncheck "Feedback' hub', this will limit the data being sent back to MS Community and should free up your Webcam . . .
___________________________________________________________________

Power to the Developer!

MSI GV72 - 17.3", i7-8750H (Hex Core), 32GB DDR4, 4GB GeForce GTX 1050 Ti, 256GB NVMe M2, 2TB HDD

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Sadly removing eset did not solve the problem :( I still got the error at 4:55 am.

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Can you provide the following information which may help determine any issue(s):

Windows Key + R > type msinfo32 in the "Open" box > OK > File > Save > then save as an .nfo file

Then make the resulting .nfo file available via a public folder on OneDrive or similar site.

Also, can you do the following:

Windows Key + R > type eventvwr in the "Open" box > OK > expand "Custom Views" and then right-click "Administrative Events" > select "Save all events in Custom View As" and save as an .evtx file

Then make the resulting .evtx file available via a public folder on OneDrive or similar site.

Here's a link on using OneDrive:

https://support.office.com/en-us/article/share-...

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Make sure all Eset scheduled tasks are removed.

if in doubt use their removal tool.

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https://drive.google.com/drive/folders/1VCPU4AHfmM44y3PjDOxd1Ne_7bqdRmGn?usp=sharing

There you go, thanks again for the time and help! :)

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I believe all of the ESET tasks have been removed. I checked both in scheduled tasks and non-microsoft services and there is nothing.

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You're welcome for the help.

The .nfo file was corrupted. Can you try generating that file again.

If the system freezes generating the file try it in Safe Mode.

The .evtx file showed the system has a potential issue with Fast Startup so I would recommend to disable Fast Startup - may help some of the apparent freezing :

https://www.tenforums.com/tutorials/4189-turn-o...

With devicecensus.exe crashing there does not appear to be any consistent pattern to the crash - appears to happen at any time not a particular time.

Also, there appears to be an issue with the NVIDIA graphics driver you could try reinstalling the NVIDIA graphics driver.

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