CSR v4.0 Bluetooth Dongle does not work on my Windows 10 computer

Hi there

This CSR dongle doesn't work on my computer. 

My computer runs windows 10 and all drivers across the whole computer were updated today.

I've tried updating the driver from the disk supplied; the CSR website; using windows to search for the latest drivers and all it says is the current drivers (1.0.0.103) are the best for it, yet no Bluetooth interface comes up in the bottom bar.

I'd be grateful for any advice

|
Answer
Answer

To troubleshoot issues with Bluetooth, check out this comprehensive video. It is broken into chapters so you can skip to the relevant section or watch it in its entirety based on where you are in your Bluetooth journey.

 

Below are the chapters and their timestamps in the video.

 

0:06 Make sure Bluetooth is turned on your PC

0:21 Check the Bluetooth status of the device you are trying to use with your PC

0:54 Initial steps to run on your PC

2:09 Bluetooth troubleshooter

2:28 Troubleshoot problems with drivers

2:45 Update Bluetooth drivers

3:37 Re-stall Bluetooth adapter

4:33 Get Help app

 

https://www.youtube.com/watch?v=wPCfua4U2o4

26 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Answer
Answer

Try the following. I had the same issue. However each time I update my computer with a new insider update I have to repeat these steps.

  1. In the search type" Device manager" and open it.
  2. Click on the small arrow next to either "Bluetooth" or "Universal Serial Bus controllers"
  3. Right click on "CSR" and select Update Driver
  4. Select" Browse my computer for driver update"
  5. Select on bottom "Let me pick from a list of available drivers on my Computer"
  6. Select "Generic bluetooth Driver"

This will fix it and you will be able to use your Bluetooth now with no other problems.

Johan van Mierlo | Community Moderator Windows Phone | www.mobilityminded.com |

1191 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated August 3, 2021 Views 241,723 Applies to: