Cd/Dvd Drive not able to read discs in windows 10

i am using windows 10 now which i upgraded from windows 7. My Cd drive is not reading any disc be it dvd or cd.

I cannot use the below link to fix it as its not supported for windows 10

https://support.microsoft.com/en-us/mats/cd_dvd_drive_problems/en-us?wa=wsignin1.0

It looks like other users have also started reporting the issue. 

http://h30434.www3.hp.com/t5/Desktop-Operating-Systems-Software-Recovery/CD-DVD-DRIVE-NOT-DETECTED-AFTER-UPGRADE-TO-WINDOWS-10/m-p/5173135/highlight/false#M111888

Can someone help me to fix this issue. This is basically stopping me from creating the repair disc for windows 10

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I recently upgraded from Win7 to 10 and am having the same problem. The CD/DVD ROM does not show up in "This  PC" or "Device Manager". Win10 don't even recognize I have an internal CD/DVD player. Can't even try to update drivers. Windows says there is no destination to install to.

Microsoft Engineer told me to try updating the drivers in "device manager" Since I couldn't do that and it was an older one I bought and installed a new one (manufactured May 2015) still nothing. No problem with the unit, it has power, light comes on, ejects but won't play a CD or be recognized.

I'm baffled too!!

 

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My DVD drive miraculously fixed itself.  It even burns as well.  Perhaps someone put an update through.

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I wish I were that lucky. The more research I do I have concluded it is a Registry problem. https://support.microsoft.com/en-us/kb/314060     Shows a fix for previous versions of windows by deleting corrupted upper and lower filters. Checked it out, Windows 10 doesn't have those files in the Registry. It's either wait and see or go back to Win7

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I have an Acer Aspire 7551. My dvd drive shows up as "other device". If I change it to a dvd device there are only 2 driver options in windows, neither work. Acer has no driver downloads available at their site. MS mail worked the first time I set it up. Now it will not get my mail from my gmail account. Says it is synchronized eveytime with no mail in my box. MS needs to get on the ball.

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I have been dealing with this problem for a week or two now.  I went to device manager and disabled the CD/DVD restarted the computer and enabled it.  It has been working for the last ten minutes.

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I tried that too John. No heading of "Other Devices" in Device Manager

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I tried just about everything else and nothing worked. I tried your method and to my disbelief it worked. CD's DVD's run fine, it even appeared in "Device Manager"

More people need to know about this.

Thank You!

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SOLUTION

Read the comment by Nash_Nest below posted August 15, 2015. I tried it and it worked. CD/DVD ROM fully functional now and it is recognized in "This PC" and "Device Manager".

Worked for us!

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Thank you Nash_Nest. This solution worked for me.  CD/DVD drive showed up after reboot.  Now all components of my older desktop are working properly.  Before performing this solution, I backed up my registry (file->export from regedit) and also created a restore point. 

None of those other things Helped...

I did this solution and it worked...

 had the same problem. This worked to fix my Windows 10 Pro system. Note this mentions 32-bit but did work for my 64 bit Windows 10. This was taken from http://support.hp.com/us-en/document/c03280768 

Resolution 5: Create a registry subkey
Note To use this method, you must be logged on to Windows as an administrator. If you need help verifying that you are an administrator, go tohttp://support.microsoft.com/gp/admin
Important Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
To create the registry subkey, follow these steps:
    Press the Windows logo key + R to open the Run box. (or right-click on windows icon in lower left corner)
    Type regedit in the Run box, then press Enter. If you are prompted for an administrator password or for a confirmation, type the password, or click Allow
    In the navigation pane, locate the following registry subkey:
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\atapi
    Right-click atapi, point to New, then click Key.
    Type Controller0, and then press Enter.
    Right-click Controller0, point to New, and then click DWORD(32-bit) Value .
    Type EnumDevice1, and then press Enter.
    Right-click EnumDevice1, click Modify....
    Type 1 in the Value data box, and then click OK.
    Exit Registry Editor.

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On HP desktop s5-1021p, this worked for me. I used DWORD(32-bit) Value, not remembering this is a 64-bit pc

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Last updated April 8, 2021 Views 81,245 Applies to: