Question

Q: Can't remove Printer in Windows 10 (Microsoft Surface Pro3)

I had a wireless Hp printer working for several days, but now Windows 10 reports an error with the printer.
I tried under Settings> Devices>Printers+Scanners to remove the printer to try reinstalling, but Win-10 won't remove it.
Now what?


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Hello,

Thank you for your interest in Windows 10.

You may manually uninstall the printer software from the add/remove wizard.

  • Press Windows + R and type appwiz.cpl and click on OK.
  • Uninstall the programs associated with printer.

In addition to that, remove the driver manually.

  • Press Windows + R and type devmgmt.msc and click on OK.
  • Expand the categories and look for your printer.
  • Right click on it and select uninstall
  • Make sure to keep a check on te box which says, delete drivers.
  • Restart the PC and check

Refer to the following article and update all the drivers available.

How to: Install and Update drivers in Windows 10

 

If you are unable to find the drivers for Windows 10, you may try to install the drivers in compatibility mode with Windows 8.1. 

 

Firstly download the driver from your computer's manufacturer website and then install it. 

Refer (Make older programs compatible with this version of Windows)

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows 

Note: This link also applies to Windows 10.

 

Hope this information is helpful. Please do let us know if you need further assistance with Windows, we’ll be glad to assist you.

 

Thank you
Regards,
Sahil Bali

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I too have had this problem. I initially tried removing the printer in the devices window. Now it says 'removing device' under the printers name, but it has not been removed. I have manually removed the driver and uninstalled the software, but the printer still exists on the device list. I am unable to re-install the driver. What do I do now?

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I three have this problem! When we upgraded to Windows 10 from Windows 8, we lost both printers. Canon provides Windows 10 drivers, but we can't uninstall the Windows 8 drivers. I've tried the Settings tile in the start menu. I've removed the printer through the traditional control panel setting. Following a Canon suggestion, I disabled the printer's sharing and removed it to no avail. Following another Canon suggestion, I removed it in safe mode with the device manager. No dice. I also followed this advice with no success.

The Canon installer has now placed several apparent clones of the printer on the computer. The device manager has listed each as "Canon MF4100 Series UFRII LT (Copy X). Given three tries, I'm now up to copy 4! What now?

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I have the same problem. Device in perpetual "being removed" state. The absence of a Microsoft engineer on the thread after the first suggestion failed speaks volumes. Windows 10 yeah! As reliable as ever. lol

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Same Problem.

Manually removed it per directions above.

Device in perpetual "being removed" state.

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Unfortunately this doesn't work. Deleting the printer in devmgmt.msc goes suspiciously fast and makes the whole printers category dissappear from the device manager. After a reboot both the category and the printer are back.

As ist Windows 10 home I also dont seem to have the printmanagement console. Now how do I get rid of a faulty printer driver?

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When you go into Devices and Printers on the Control Panel, click on a printer (Usually there is at least one left behind).  You need to pull up "Print 
Server Properties" (Upper menu when you click on a printer)

Once you have that on your screen There will be a tab marked "Drivers", the old driver may still be in the list.  Removing the printer by default doesn't remove the driver.  It's usually left behind.

You can install new updates after removing from there and removing from add-remove programs.

If it's not allowed then stop printing spool from services for a moment.

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I have this problem too, but can't do what you advise because I get error message when I try to uninstall Canon Printer drivers - error message says that I need to restart print spooler service. I do this but it keeps stopping.

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Open services, restart printer spooler and then uninstall from Devices and Printers on Control Panel, click on a random printer.  And then open "Print Server Properties" from upper menu and uninstall from there after that from "Programs and features".

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I have tried all of the advice noted here and in the subsequent threads relating to this problem.  I have stopped and restarted the Print Spooler service, then tried to view the Print Server process from the Devices/Printers menu by selecting one of the multitude of versions of 3 different printers listed and then I get the message "Cannot view server properties, print spooler not running, restart spooler or restart computer BUT the Print Spooler is still running in the Services menu.  What now besides doing a clean Win 10 install, which I have actually done once.  Within a day or so, I stop being able to connect to any of the printers and can't remove them for the reasons noted above.

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Question Info

Views: 150,448 Last updated: June 17, 2018 Applies to: