can't delete print queue in Windows 10

I have a document that has been printed but is now again showing in print queue but won't delete, just shows as pending. So can't use printer.

HP 3050A printer.

Before windows 10 upgrade I could go into printer spoolers and delete, but the 2 items shown there don't delete.

How do I sort this with this new windows system?

 

Question Info


Last updated March 21, 2019 Views 122,575 Applies to:
Answer

Hi Karen,

Thank you for posting your query in Microsoft Community.

I understand your concern, and we in Community will try to help you in the best possible way we can.

In this case you will have to manually clear them and check.

Clear the Print Queue.

This will often fix the problem on its own.

    • Open the Services window (Windows key + R, type services.msc, press enter).
    • Select Print Spooler and click the Stop icon, if it is not stopped already.
    • Navigate to C:\Windows\system32\spool\PRINTERS and open this file. You may need to show hidden files or enter an administrator's password.
    • Delete all contents inside the folder. Do not delete the PRINTERS folder itself. Note that this will remove all current print jobs, so make sure no one on your network is using the printer.
    • Return to the Services window, select Print Spooler, and click Start.

Show hidden files

Hope the information helps, if you have any further queries, feel free to post. We are here to assist you.
Regards,

Guru Kiran

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