It has been a month since I didnt use my scanner. Yesterday after trying to use it I kept getting the following message :
I/O error while communicating with the device.Please wait and try scanning again.If it does not help, please turn the device off, then switch it on and wait while it warms up.
After following the above without any success, I did uninstall all software, drivers, printers. Reinstalled them, used different usb cable and port but the result was the same.
I can scan through windows but the easy document creator doesnt work anymore and gives the above error message.
I did lookup on the internet, many people seem to have the same problem after the above windows update.
Also did contact HP, that is the new owner of Samsung printers and was told that HP has escalated the matter to microsoft, since it did happen after the recent update.
HP claims is microsofts problem not their.
Any help would be much appreciated.
