Cannot Use Samsung Xpress SL-C480FW Scanner/Software Issues after Microsoft's recent Windows 10 version 1803 update

It has been a month since I didnt use my scanner. Yesterday after trying to use it I kept getting the following message :

I/O error while communicating with the device.Please wait and try scanning again.If it does not help, please turn the device off, then switch it on and wait while it warms up.

After following the above without any success, I did uninstall all software, drivers, printers. Reinstalled them, used different usb cable and port but the result was the same.

I can scan through windows but the easy document creator doesnt work anymore and gives the above error message.

I did lookup on the internet, many people seem to have the same problem after the above windows update.

Also did contact HP, that is the new owner of Samsung printers and was told that HP has escalated the matter to microsoft, since it did happen after the recent update.

HP claims is microsofts problem not their.

Any help would be much appreciated.


Good afternoon. This hotfix.





Then restart your PC and printer. Try.


Got it here.

Works 100%

87 people found this reply helpful


Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.


Question Info

Last updated March 4, 2021 Views 16,618 Applies to: