Boost mic volume

Hi,

Thank you for posting in Microsoft Community. I understand your concern and I am glad to assist you.

Appreciate you for providing us with the detailed information.

Did any CD or DVD come along with the wireless headset?

You may also refer the manual and check.

Method 1:

1. Type troubleshooting in the search bar, click on troubleshooting.
2. Click on Hardware and Sound, click on Hardware and Devices.
   
3. Follow the steps from the wizard to run the troubleshooter.

I would suggest you to install the drivers in compatible mode and check.

Please follow through:

1. Right-click on the driver setup file and click on ‘properties’.         

2. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 7/8 operating system from the drop down menu and proceed with the installation.

3. Once this is done, restart the computer and check if the issue persists.

Hope this helps. Get back to us for further queries. We are happy to help!

Hi Joy

Method #1 didn't make a difference :/ And method #2 I can't do as it's plug and play drivers. There was no disc and no drivers I could find on the net.

Hello,

Thank you for posting your concern in Microsoft community and welcome to the Windows 10 Family.

From the description provided, I understand that windows is unable to configure the microphone settings for your headset device.

I would suggest you to use the below steps and check if it helps to resolve the issue.

Run the Microphone Setup Wizard

1. Type “Set up Mic” in Cortana’s Search box.

2. Follow the instructions provided to set up your microphone.

Check your microphone’s drivers

1. Type in “Device Manager” in the Search box and select it from the list.

2. Expand Sound, video and game controllers

3. Right-click (or tap and hold) your microphone device and select Update Driver Software.

4. Select Search automatically for updated driver software.  This option will scan the Internet for the correct version of the driver or determine if you already have the most recent driver installed.  You may be prompted to restart your computer to install the driver.

Manually turn up the mic gain

1. Type in “Sound” in the Search box and select Sound (Control Panel) from the list.

2. Select the Recording tab.

3. Right-click (or tap and hold) on the active microphone input device and select Properties.

4. Select the Levels tab.

5. Manually drag the Microphone gain to a higher level and click Apply.

Write to us with the updated information. If the issue still persists we would be happy to help you.

Thank you.

Hi

Method #1: Completed it but got the message that the computer didn't understand me but still completed.

Method #2: Drivers are up to date alreay.

Method #3: The recording levels are at max already.

Thanks

Hi,

What exactly happens now?

What is the updated status of the issue?

Please get back to us with the details to help you further.

Thank you.

Hello,

We appreciate your time and effort for getting back to us.

This issue could occur due to incompatible or corrupted device drivers. Let’s try to follow these methods below which can help us resolving this issue.

Method 1: Run audio troubleshooter.

You might be able to solve some problems by running a troubleshooter that will automatically fix some common issues with audio.

Follow the steps to run the troubleshooter:

1. Press Windows key on your keyboard
2. Type Troubleshooting and click Troubleshooting..
3. Click on view all (on the left)
4. Select Playing Audio troubleshooter
5. Follow the prompted steps to troubleshoot this issue.

Hi

Method #1 didn't make a difference and method #2 I've tried before but tried again and it says they are the latest versions.