Bluetooth adapter device cannot start (code 10)

Greetings,

After installing the Fall Creators update, I started experiencing problems with my bluetooth adapter driver (Intel(R) Wireless Bluetooth(R)). The device manager gives

so I cannot connect any bluetooth device to my PC. I tried re-installing the adapter driver (by removing it entirely from my PC then reinstalling from Intel's website, my motherboard's DVD, etc.) which did not correct the problem, noting that it has always been in the latest version. I have used other things provided by Microsoft such as the installation/uninstallation troubleshooter, which suggested that the registries may have not properly been removed. This appeared to be the case, though this did not resolve the driver issue. Uninstalling the update and repeating the above did not fix this either. Any suggestions as how to proceed?

I note that the bluetooth adapter driver is fully functioning on my dual-booted Manjaro operating system.

 

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Last updated March 19, 2019 Views 22,590 Applies to:

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Hi Torus,

One of the possible reasons why this issue occurs is due to a corrupted or incompatible device driver. We would like to know more about the issue so we can assist you better. Please answer the following questions:

  • What is the make and model of your PC? Can you also tell us the make and model of your Bluetooth device?
  • Is the issue the same when you're trying to connect other Bluetooth devices on your computer?
  • Are you receiving any error messages when connecting your Bluetooth device to your computer?

Meanwhile, we recommend that you follow the steps provided on this link as an initial troubleshooting. The article will provide you step by step instruction on how to fix Bluetooth issues in Windows 10. This will also help us isolate the issue.

Please post back with the result for further assistance.

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Hi Torus,

One of the possible reasons why this issue occurs is due to a corrupted or incompatible device driver. We would like to know more about the issue so we can assist you better. Please answer the following questions:

  • What is the make and model of your PC? Can you also tell us the make and model of your Bluetooth device?
  • Is the issue the same when you're trying to connect other Bluetooth devices on your computer?
  • Are you receiving any error messages when connecting your Bluetooth device to your computer?

Meanwhile, we recommend that you follow the steps provided on this link as an initial troubleshooting. The article will provide you step by step instruction on how to fix Bluetooth issues in Windows 10. This will also help us isolate the issue.

Please post back with the result for further assistance.

Thank you for replying. Forgive me, I used the wrong terminology (I will edit the original post). I will clarify again here.

I cannot connect any bluetooth devices to my PC since the bluetooth adapter driver has the status:

This device cannot start. (Code 10)

STATUS_DEVICE_POWER_FAILURE

I never received this error until after the Fall Creator's update. After several failed attempts to delete and reinstall the adapter driver, I tried to uninstall the Windows update. On start-up, I began to receive the following error message:

There was a problem starting C:\Program Files (x86)\Intel\Bluetooth\btmshellex.dll. The specified module could not be found.

I tried deleting and reinstalling the driver and using troubleshooting software (given by Microsoft) but the adapter still has the same device status. The adapter itself is fully functioning on other operating systems on my PC.

My PC is custom-built, the motherboard is an ASROCK Z270 Killer SLI, which has the bluetooth adapter built into it. The driver for it is the Intel(R) Wireless Bluetooth(R) driver (version 19.41.0.1).

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Based on the information you've provided this issue were likely due to a missing or corrupted btmshellex.dll files on your PC. To troubleshoot this issue, we recommend that re-register btmshellex.dll files. To do so, kindly follow these steps:

  1. Click Start, type CMD, right-click on it and select Run as Administrator.
  2. In the elevated Command Prompt, type regsvr32 /u btmshellex.dll, then press Enter. This will unregister the dll file.
  3. In the elevated Command Prompt, type regsvr32 btmshellex.dll, then press Enter. This will register the dll file.
  4. Once done, restart your computer.

If in case the issue persists, we recommend that you contact your motherboard's manufacturer. They will be able to provide you recommendations that will be able to resolve your Bluetooth driver concern.

Let us know if you have further questions.

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The issue is now resolved, though strangely it was not immediate after restarting.

Thanks for the help.

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I think I am having the same problem. I also have a custom built PC with an ASROCK Z270 Killer SLI motherboard. However when I type the commands that you posted above into cmd (running as administrator), I get an error that states that the module failed to load, and that it could not be found.

Is there anything I can do to fix this?

Did this solve your problem?

Sorry this didn't help.

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I think I am having the same problem. I also have a custom built PC with an ASROCK Z270 Killer SLI motherboard. However when I type the commands that you posted above into cmd (running as administrator), I get an error that states that the module failed to load, and that it could not be found.

Is there anything I can do to fix this?

Hi John,

Just to check, are you having an issue with your Bluetooth?

We're looking forward to your reply.

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

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I think I am having the same problem. I also have a custom built PC with an ASROCK Z270 Killer SLI motherboard. However when I type the commands that you posted above into cmd (running as administrator), I get an error that states that the module failed to load, and that it could not be found.

Is there anything I can do to fix this?

Hi John,

Just to check, are you having an issue with your Bluetooth?

We're looking forward to your reply.

Yes,

There was a small update that came out earlier this week. After the update the bluetooth on my desktop no longer works. When I check on the bluetooth driver (Intel(R) Wireless Bluetooth) in Device Manager, I get the same error that the original poster had. It says

"This device cannot start. (Code 10)"

"STATUS_DEVICE_POWER_FAILURE"

I am also running driver software 19.41.0.1

I am not able to connect any bluetooth enabled devices to the PC. I have not gotten this error before until the update that was downloaded and installed earlier this week. I tried uninstalling and reinstalling the driver software, but it still gives the same error. I was hoping that since I have the same motherboard as the original poster I would be able to use the same solution that he did in order to make it work. It doesn't look like I have that file on my system though as when running the command posted above in the command prompt, as administrator, I get an error that states that the module "btmshellex.dll" failed to load and that the specified module could not be found.

I don't think I am able to roll back from this update since it was not a major one.

Any recommendations on what I can do?

Did this solve your problem?

Sorry this didn't help.

Great! Thanks for marking this as the answer.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this response?

Thanks for your feedback.

I think I am having the same problem. I also have a custom built PC with an ASROCK Z270 Killer SLI motherboard. However when I type the commands that you posted above into cmd (running as administrator), I get an error that states that the module failed to load, and that it could not be found.

Is there anything I can do to fix this?

Hi John,

Just to check, are you having an issue with your Bluetooth?

We're looking forward to your reply.

Yes,

There was a small update that came out earlier this week. After the update the bluetooth on my desktop no longer works. When I check on the bluetooth driver (Intel(R) Wireless Bluetooth) in Device Manager, I get the same error that the original poster had. It says

"This device cannot start. (Code 10)"

"STATUS_DEVICE_POWER_FAILURE"

I am also running driver software 19.41.0.1

I am not able to connect any bluetooth enabled devices to the PC. I have not gotten this error before until the update that was downloaded and installed earlier this week. I tried uninstalling and reinstalling the driver software, but it still gives the same error. I was hoping that since I have the same motherboard as the original poster I would be able to use the same solution that he did in order to make it work. It doesn't look like I have that file on my system though as when running the command posted above in the command prompt, as administrator, I get an error that states that the module "btmshellex.dll" failed to load and that the specified module could not be found.

I don't think I am able to roll back from this update since it was not a major one.

Any recommendations on what I can do?

Thank you for your reply.


The error "This device cannot start. (Code 10)" usually appears when the device's hardware key contains a "FailReasonString" value, and the value string displays an error message defined by the hardware manufacturer.


To resolve this, please perform the following:

  1. Run the hardware and device troubleshooter.
  2. Update the Bluetooth driver.

You may also check the following useful articles:

  1. Error codes in Device Manager in Windows
  2. How to use the Regsvr32 tool and troubleshoot Regsvr32 error messages

Feel free to post back should you need further help.

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I ran the Hardware and Device troubleshooter. It did say that there was a problem with my Bluetooth device, however after troubleshooting it was not able to find a solution for the problem. I also tried updating the Bluetooth driver, but according to Windows my driver is already up to date. I also downloaded the latest versions from Intel's website and from AS Rock (my motherboard manufacturer), but they are the same as what is already installed. It looks to me as if the driver is not the problem. Are there any other possibilities?

Thanks for the help.

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I also am having this problem. Have tried all the solutions presented above to no avail. I am trying to connect Bose QuietComfort 35 II headphones to my CyberPower Windows 10 64 bit PC.

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