Black screen on old ATI video card after upgrade to 1809

Previously I was using windows 10 1803 without an issue.

However after upgrading to windows 10 1809 I've noticed that my ATI x1400 that's built into this laptop will show a black screen after suspending the laptop and waking it back up. You can eventually get some screen back by bashing [win] + [p] and eventually forcing detection.

Has anyone found a work around for this problem?

Hello, since 1809 is a fairly new update, your Graphics Driver may not be communicating properly with the OS. Check your video card manufacturer website and see if there is a latest version of video driver to download.
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sfc /scannow
Dism.exe /online /Cleanup-Image /StartComponentCleanup
Dism.exe /Online /Cleanup-Image /RestoreHealth
fsutil resource setautoreset true C:
I am a regular CONTRIBUTOR on docs.micrsosoft.com.
Asus Laptop R542UQ-DM153-Intel_i5-7200u_Nvidia_940mx_2GBvram-16GBram-2TBHDD_2TBHDD_1TB_M.2SSD_Windows10_Ent_21H1_64bit_19043.899.

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You need to consider that your hardware Is not compatible with version 1809 and you need to keep version 1803. (your device may have reached end of life)

Check in Device Manager to see if you can roll back the drivers for the graphics. Or select Update driver and select Browse my computer then Let me pick from a list. See if there are previous drivers listed there and select an earlier one.

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Wow there are a lot of bots here.

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A bot if I ever saw one.

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Sadly the video card is old enough that the latest driver is before windows 10 anyways. So the chances of a new driver are nil.

We'll see if microsoft patches this in the future they did patch the issue in the past with the broadcom x440 locking the network stack in windows 10 previously. That was a more widespread problem though.

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What bot. If you don't want suggestions that might help then just ignore them. There is no need to call other users that are just trying to help you.

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Sorry for the late reply, and yes we always hope that Microsoft will spread the compatibility for this hardware as soon as possible.

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Last updated February 19, 2020 Views 515 Applies to: