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Backspace key not working

Ever since this date (5-27) when I hit the backspace key, instead of backspace it creates a screen shot and puts it on my desktop.  I really need help.  It's driving me crazy. Thanks in advance.

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Restart your computer a few times to see if it helps.

Open Start > Settings > Update & security > Troubleshoot
Scroll down
Click Keyboards
Click Run the Troubleshooter

When complete, restart to see if the problem is resolved.

Try connecting the keyboard to a different USB port if its a USB wired keyboard.

Press Windows key + X
Click Device Manager
Expand Keyboards
Right click keyboard
Click Uninstall

Exit Device Manager then restart

Reset your BIOS defaults:

https://www.groovypost.com/howto/reset-pc-bios-...

Try the keyboard with another computer to see if it works.

Check for the latest driver updates for your computer.

Try disabling the RAID settings in the BIOS If you have that configured.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Thanks for the reply...........but......it didn't work and I'm afraid to mess with the BIOS.

Here is a screen shot from my device manager:

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Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Does this help?

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Uninstall both of those listed under keyboards then restart.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

Which version and edition Windows did you originally upgrade from or was installed prior to your current version:

Windows 10 - 1703, 1607, 1511, 1507 (build 10240)

Windows 7 Starter, Home Basic, Home Premium, Windows 8.0 Core, Windows 8.1 Windows 7 Professional, Windows 7 Ultimate, Windows 8.0 Pro, Windows 8.1 Pro
version 1803

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Uninstall both of those listed under keyboards then restart.

Thanks for the help, but I'm a 74 year old , and I can't figure out how to delete them  :-(

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In that same device manager window you showed me the screenshot, right click each under Keyboard then click Uninstall.

Close the window, click Start > power menu > Restart
Best regards,
Andre Da Costa
Independent Advisor for Directly

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When I right click it just says copy or select all...I think I will try a system restore, but I have to delete my Norton's first.  I'll keep you informed!!

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Looking forward to your update Barbara.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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Last updated November 20, 2024 Views 3,937 Applies to: