Audio(mic) issue into Laptop

Hello 

I have Acer laptop my laptop mic and headphone mic not working (give all permissions and update all drive 

see here https://community.acer.com/en/discussion/comment/884699

I update windows also 8.1 to windows 10 in this situation also remaining same problem not any issue in speakers 

the only problem in mic 

Thanks 

Hi and thanks for reaching out. My name is Anthony.
I'm Independent Advisor and I'm happy to assist you.

I understand how difficult it is, when the device or app won't work in the way it should.

Please check the different solutions indicated in the link below that can address this certain issue.

https://support.microsoft.com/en-ph/help/403488....

Hope it will help.
Please let me know if you need any further assistance.

Thank you and Keep Safe.

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Hello Thnks for Reply 

I tried all possible steps 

1. 

2. 

3.  driver status working 

4. microphone dtect  but not working 

6.  restart services as well 

 please any other solutions 

Thanks (not working both headphone and laptop mic) speaker working on both 

Thanks 

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Hi Nawaraj,

Sorry for the inconvenience, Try to perform SFC tools. SFC command is to restore corrupted files. Follow these steps.

- Click on "Search" from the taskbar
- Type cmd (Command Prompt)
- Right click on Command Prompt from the search results list.
- Click Run as administrator.
- When Command Prompt launches, type the command: sfc /scannow

Looking forward to your response.

Thank you.

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Thanks For your reply 

I tried your suggestion, not any violence detected in the system 

still, audio mic issue remaining 

Thanks 

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Hi Nawaraj,

Sorry for the inconvenience, In that case, I would suggest to reset your Windows without lossing your files. It will only refresh your computer.

- Click the "Start" button.
- Click "Settings".
- Click "Update & security".
- Click "Recovery" then select "Reset this PC".
- Click "Get started".
- Click "Keep my files".
- Showing your app can be reinstall Click "Next".
- Showing a warning saying you won't able to undo the upgrade and go back to the previous version of windows Click "Next".
- Click "Reset".

If the "Reset" function doesn't work in the operating system. You can try the "WINRE (Windows Recovery Environment)" mode.

Please refer to the steps.

- Click "Recovery" then select "Advanced startup".
- Click "Restart now", the operating system will reboot and into "WINRE (Windows Recovery Environment)" mode.
-Select“Troubleshoot".
- Select“Reset this PC".

Hope it will help.
Let me know if you need any further assistance.

Thank you.

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Last updated September 29, 2020 Views 7 Applies to: