Audio Service not running (Win 10)

Hi! 

I'm running Win 10 on a BootCamp partition on a MacBook Pro late 2013. 

My sound device does not start up and I get the "Audio Service not running" error message.



The issue started this morning when my external sound card (Avid Mbox 3) started to have problems again which I've had before. Last time I fixed the problem by disabling "Windows fast startup" in the power options. It had something to do with my sound card not starting up properly when "fast startup" was enabled. 

But this morning the "fast startup" was enabled again by itself, I did not enable it myself and would not have any reason to do so. I just disabled it again thinking everything would work just fine. But instead I got even worse troubles as it seems my Audio Services stopped working. 

I've tried this so far:

- Enabed fast startup again.
- Uninstalled the latest Windows minor update. (I thought that maybe that's what enabled fast startup again and/or caused the issue)
- Uninstalled and reinstalled all sound drivers (both internal and external sound drivers)

- Checked the event log but could not find any error logs connected to sound.

- I've run device troubleshooting. It found nothing.

Nothing of this worked. I've made sure that it's not a hardware problem since both my internal and external sound cards work just fine on my Mac OS partition. 

When I've searched the internet people say that one should try to start/restart the "Windows Audio" service and "Windows Audio Endpoint Builder" service in the service window. The problem is that "Windows Audio Endpoint Builder" is entirely missing from the list of services and "Windows Audio" is disabled and when I try to start it I get the following error message:



Unfortunately it's in Swedish, but it says: "Windows could not start the Windows Audio service on Local computer. Error 1068: The dependency service or group failed to start"

As you see I've tried everything but I got stuck. I've not been able to make sure it's not a BootCamp problem, since I could not find a way to reinstall the BootCamp drivers and BootCamp control panel. 

Does anyone have any suggestion other than reinstalling my Windows Partition? 

Press Windows key + X
Click Device Manager
Expand Sound, video and game controllers

Right click your audio adapter
Click Properties
Click the Driver tab

Is there an option rollback?
If so, click it.

Also, check to make sure the audio driver is fully updated. This is often the problem when you upgrade to a new version of Windows 10. Sometimes reinstalling the latest available driver from the manufacturers website helps.

You can try re-downloading the driver from the following link:

If Windows Support Software isn't installed after you run Boot Camp ...
https://support.apple.com/en-us/HT208495

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards,
Andre Da Costa
Independent Advisor for Directly

3 people were helped by this reply

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Hi Daniel! ^_^

So you are having problem with sound! Don't worry , I got you covered! Just follow given steps :)

If you’re on Windows 10, and you’re seeing this error saying The Audio Service is not running, you’re not alone. Many Windows users are reporting it. But the good news is you can fix it.

Here are 2 solutions you can try to fix this problem:

Solution 1: Modify the audio related service setting
Solution 2:  Update your audio driver <Try this if the Solution 1 didn’t work>

Solution 1: Modify the audio related services settings

This problem is probably the improper status of the Windows audio service and any other of its dependencies. Correcting the status can solve your problem.

To modify the audio related services settings:

1) On your keyboard, press the Windows logo key  and R at the same time to invoke the Run box.

2) Type services.msc and press Enter to open the Services window:


3) Click Windows Audio, then Restart.


4) Right-click Windows Audio, then select Properties.


5) Set the Startup to Automatic. Then click Apply > OK.


6) Restart these two services and set the Startup types to Automatic through the same method 4) & 5):

Windows Audio Endpoint Builder

Multimedia Class Scheduler

7) Try to play a music or a video to see if the audio works.

If it does, congratulations! But if it doesn’t, don’t be frustrated, go on to follow the Solution 2.

Solution 2: Update your audio driver

You can do it either manually or by any software you like!

If this was helpful please click on "YES it solved my problem", it really motivates me towards helping more and more...

Have further question or doubts? Please feel free to ask! Waiting for your reply! :D

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Unfortunately rollback did only bring me back to earlier this morning when I reinstalled the drivers. And it did not work now either...

Do you know if my Win partition will format when I run BootCamp Assistant?

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Boot Camp will only allow deleting the partition.

If you want to reinstall Windows 10, I would perform a custom install.

Are you running Windows 10 1803 by any chance?

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

If you did, this might be a factor. I would try downgrading to an older version of Windows 10, such as version 1703:

Yes, not the best news you want to hear. These feature updates are not thoroughly engineered and are rushed mostly to meet deadlines. They have become highly unnecessary in some instances. My opinion, focus on the apps and less on having the latest version of Windows. If your apps are working fine and you are getting your work done, minimize your need to jump on the latest release.


Now, get ready to go back to your previous version. I recommend Windows 10 1703 because its the most stable and efficient release to date.


Step 1: Go to another working computer with Internet access, download Windows 10 1703 from the following link:
https://tb.rg-adguard.net/index.php?sid=74a7cf5...

Choose the following:

- Windows Final
- Windows 10, version 1703
- Windows 10 Pro + Home
- English
- x64 (64 bit) x32 (32 bit)

Step 2: create a bootable copy
https://answers.microsoft.com/en-us/windows/wik...

Step 3: perform a custom install
http://answers.microsoft.com/en-us/insider/wiki...

Step 4: how to recover your files from Windows.old:
https://answers.microsoft.com/en-us/windows/for...


Windows Update might attempt to upgrade to Windows 10 1803 again. See instructions how to block it:
https://www.groovypost.com/howto/block-windows-...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best regards,
Andre Da Costa
Independent Advisor for Directly

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But downgrading to 1703 means I loose my apps and files right?

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That is corrupt.

Which version of Windows 10 is currently installed? See how to verify:

https://answers.microsoft.com/en-us/windows/wik...

How recent was the upgrade to the current version installed?
Best regards,
Andre Da Costa
Independent Advisor for Directly

2 people were helped by this reply

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Last updated September 21, 2020 Views 38,621 Applies to: