Hello,
I have a touchpad issue on my laptop that I never had. It doesn't work anymore, maybe from a Windows update. I think since 26th October my laptop has this problem.
My system information:
OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name VLADUT
System Manufacturer ASUSTeK COMPUTER INC.
System Model N56JN
System Type x64-based PC
System SKU ASUS-NotebookSKU
Processor Intel(R) Core(TM) i7-4710HQ CPU @ 2.50GHz, 2494 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. N56JN.202, 01.04.2014
SMBIOS Version 2.7
Embedded Controller Version 255.255
BIOS Mode Legacy
BaseBoard Manufacturer ASUSTeK COMPUTER INC.
BaseBoard Product N56JN
BaseBoard Version 1.0
Platform Role Mobile
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale România
Hardware Abstraction Layer Version = "10.0.18362.387"
User Name Vladut\Vladut Ilie
Time Zone GTB Standard Time
Installed Physical Memory (RAM) 8,00 GB
Total Physical Memory 7,82 GB
Available Physical Memory 4,29 GB
Total Virtual Memory 8,21 GB
Available Virtual Memory 4,20 GB
Page File Space 400 MB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Running
Virtualization-based security Required Security Properties
Virtualization-based security Available Security Properties Base Virtualization Support, DMA Protection
Virtualization-based security Services Configured
Virtualization-based security Services Running
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
A hypervisor has been detected. Features required for Hyper-V will not be displayed.
In System Information > Components > Problem devices is this error:
ASUS Touchpad ACPI\ETD0108\4&400688E&0 This device cannot start.
I've tried to update the Touchpad driver from device manager with online driver, local driver, I've changed the EnableCursorSuppression from Regedit (I watched this tutorial https://www.youtube.com/watch?v=5G89eeuSHvU
In Device manager, the Device status is:
This device cannot start. (Code 10) The specified request is not a valid operation for the target device.
ASUS Touchpad details:
Driver provider: ASUS
Driver date: 07.03.2017
Driver version: 1.0.0.296
Digital signer: Microsoft Windows Hardware Compatibility Publisher
Here is a log with all driver events exported: https://vladilie.ro/ASUS_Touchpad_events.evtx
Here is the Windows Updates history:
If you need more information, please let me know how can I provide them to you.
I don't know what to do.
Thank you!
