Astro A10's aren't recognized by device management properly

I frequent apps that require a good mic for others to understand me, like World of Warships and Counter Strike: Global Offensive. I haven't come across any fixes yet for this and I've tried updating my drivers, checking privacy settings and device detection but to no avail. 

Hi Jim,

Thank you for writing to Microsoft Community Forums.

Could you please help me with the below questions:

  • Was this device working fine earlier?

  • Have you tried using this Mic on different computer?

I suggest you to follow the troubleshooting steps mentioned below: 

Method 1:  

  1. Click on the Settings icon from the start menu.

  2. Click on Update and Security > click on troubleshoot > Click on Hardware and devices on the left pane > Run the troubleshooter.

  3. This should fix the issue automatically or it will show the error message.

If this doesn’t fix the issue, go to Method 2 and Method 3.

Method 2:  

  1. Click on the Settings icon from the start menu.

  2. Click on Privacy > click on Microphone on the left pane > Turn on the slider for Allow apps to access your microphone.

  3. Turn on the slider for all the apps which needs to access your Microphone.

                     

Method 3: Set Microphone as a Default Device

  1.  Press Windows andR key together on your Keyboard.
  2. Type Control and hit enter.
  3. Click on Hardware and sound > click on sound on the right pane.
  4. Choose Recording tab and find the Microphone on the devices list.
  • If you can’t find it: Right click on an empty space and select, “Show disconnected devices” and “Show disabled devices”.

  • Select “Microphone” and click on “Properties” and make sure that the microphone is enabled.

5.  Select the Microphone and click the button Set Default.  

                     

Method 4:

  1. Click on the Settings icon from the start menu.
  2. Click on Update and security > click on Windows updates > Click on Check for updates on the left pane.
  3. Install the updates and restart the computer. 

Hope it helps.

Roohi Taj S 

Microsoft Community - Moderator 

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Question Info


Last updated April 25, 2021 Views 8,004 Applies to: