After installing Windows 10 Fall Creators Update; My audio isn't working quite right

Hello!

Now the last time Windows had an update, my audio decided to not work as properly. Now I do have audio. However it's faint. As if it's playing through a phone or sounds like it's in the distances. I checked everything of updating my drivers, to troubleshooting the audio. I remember this happened last time but for the life of me I cannot remember what I did to solve it the time before. I did get a notification that I barely even read (WISH I DID NOW!) but it was mentioning something wasn't compatible with the update & was removed. Which I'm sure it had to deal with my audio. Help please!

Moved from: Windows / Windows 10 / Devices & drivers

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What is the make and model of your computer?

Press Windows key + X
Click Device Manager
Expand Sound, video and game controllers

Right click your audio adapter
Click Properties
Click the Driver tab

Is there an option rollback?
If so, click it.

Open Start, type: change sound card
Select the Playback
Right click your Speakers
Click Set as Default Device if it isn't already

Select your speakers
Click Properties
Click the Levels tab
Use the slider to adjust level
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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We are volunteers willing to help you try to resolve this issue.

Check with your System Maker's Support (Motherboard Maker for custom systems) their on-line documentation and drivers, and ask in their forums about any known issues. Or with the actual audio/sound device makers if a separate card/device.

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Fix common sound problems
http://windows.microsoft.com/en-us/windows-10/f...

No sound in Windows - Use the troubleshooters - Start - Settings - Update and Security - Troubleshoot --> "Playing Audio" & "Hardware & Devices"& "Recording Audio".

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Check to see if you have the latest available driver. Download and install the latest driver. If you have the latest driver re-install the same one.

How to manually install drivers.

Check with System Maker (Motherboard Maker for custom systems) for updates to the BIOS, low level chipset drivers, and the major on-board and separate device drivers. Run DriverView - set VIEW to Hide Microsoft drivers - update those without Dump in their name.

DriverView - Free - utility displays the list of all device drivers currently loaded on your system. For each driver in the list, additional useful information is displayed: load address of the driver, description, version, product name, company that created the driver, and more.
http://www.nirsoft.net/utils/driverview.html

For Drivers check System Maker, as fallbacks, and the Device Maker's for which are the most current. Right Click Start Button - Device Manager - Sound - write down the make and complete model of your sound adapter - double click - Driver's tab - write down the version info. Now click UPdate Driver (this may not do anything as MS is far behind certifying drivers) - then Right Click - Uninstall - REBOOT this will refresh the driver stack.

Repeat that for Network - Network Card (NIC), Wifi, Display Adapters, Mouse and Keyboard if 3rd party with their own software and drivers and any other major device drivers you have.

Now go to System Maker's site (Dell, HP, Toshiba as examples) (as rollback) and then Device Maker's site (Realtek, Intel, Nvidia, ATI as examples) and get their latest versions. (Look for BIOS, Chipset, and software updates at System Maker's site while there.)

Download - SAVE - go to where you put them - Right Click - RUN AD ADMIN - REBOOT after each installation.

Always check in Right Click Start Button - Device Manager - Drivers tab to be sure the version you are installing actually shows up. This is because some drivers rollback before the latest is installed (sound drivers particularly do this) so install a driver - reboot - check in Device Manager to be sure it is installed and repeat as needed.

Repeat at Device Makers - BTW at Device Makers DO NOT RUN THEIR SCANNER - check manually by model.

Manually look at manufacturer's sites for drivers - and Device Maker's sites.
http://pcsupport.about.com/od/driverssupport/ht...

====

Windows 10 - Audio Troubleshooting Tips
https://blogs.technet.microsoft.com/mediaq/2015...

Windows 10 - Help & Support
http://windows.microsoft.com/en-us/windows-10/s...

Windows - 10 - Search Support
https://www.microsoft.com/en-us/newsearch/resul...

Please let us know the results and if you need further assistance.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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I have a Microsoft Windows 10 home

Version: 10.016299 Build 16299
System Model HP Envy 17 Notebook PC

System type: x64-based PC

I do not have the option to roll back along with doing the other options it still has that distant audio. Even if I put my volume up to 100. It sounds like it's coming from the back speakers of my laptop than the front. But even when I test it, the audio is coming from the front speakers. 

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If its available, I would try rolling back:
There seems to be some early adopter issues at this time with Windows 10 1709, if you can, I recommend you downgrade to your previous version until the Fall Creators Update matures with future cumulative updates.

Open Start > Settings > Update & security > Recovery > under Go back to my previous version of Windows 10, click Get started.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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I tried to roll it back but it's not allowing me to do so.

I realized the sound I do have is coming from the speakers under my laptop. Not the one in the center on top of my laptop. Any way I could fix it? I tried to go under my playback  devices > right click speakers > config 

but it doesn't allow me to check the surround sound. 

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What is the exact make and model of the HP Envy 17 Notebook PC?

You could try downloading the audio driver from HP's driver download page then manually reinstall it:

http://answers.microsoft.com/en-us/insider/wiki...
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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The exact model number is 17t-j000

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I was able to find the old driver on HP's website & reinstalled it. Now it's working! Thank you so much!

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Fantastic!
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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none of the above settings worked . still having problem with audio

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Last updated March 8, 2019 Views 1,431 Applies to: