Windows 10: USB 3.0 ports fails to work after PC come out from Sleep Mode

Hello,

Thank you for contacting Microsoft Community.

We understand the inconvenience you have experienced.

Did you tried updating drivers through Device Manager?

From your description, I suspect the issue you have experienced might be due to any of the below reason.

• Windows doesn't recognize the USB device

• The driver for the device is faulty

• The USB port is defective

• The device isn't getting enough power supply after coming out of the sleep

Suggest you to check for any available Windows Updates pending out there. Go to Start Button/>Settings/>Update & Security/> Windows Update and click Check Updates. If any, try to install them and see if it makes any difference. Sometimes, latest driver still fails to work correctly. Try installing the legacy drivers to see if they work correctly with Windows 10. You can find them on device Manufacturer website or on official Intel website.

When PC come out of the sleep, press Windows logo key + X, select Device Manager. In the Device Manager, spot and expand the “Universal Serial Bus controllers”. Now double-click on the drivers listed there and which points to the connected USB device to see what it reads the Device Status. Let us the status to analyze the issue.

Also try to run Hardware and Devices troubleshooter immediately when PC comes out from Sleep Mode to see what it results.

* Press Windows Key, then type ‘troubleshoot’ and select same from the list.

* Select “View all” on the left panel and run “Hardware and Devices” troubleshooter from the list.

* Click on “Advanced” and then click on “Apply repair automatically”. Also ensure to select Run as administrator.

* Click “Next” and follow the on-screen instructions to complete the troubleshooting process. Now check if they work.

Keep us posted if you require further assistance.

I had already accomplished most of the above, as stated in the original post.  Your analysis:

• Windows doesn't recognize the USB device--yes it does, but only when started, and it's not a USB device issue, it's the USB SuperSpeed (3.0) Hub

• The driver for the device is faulty--it's a Microsoft driver, and it's been uninstalled/reinstalled to no effect

• The USB port is defective--It isn't the port, it's the hub that drops out after sleep

• The device isn't getting enough power supply after coming out of the sleep--it isn't a USB device, it's the hub, and no USB 3.0 devices work on it after sleep mode

The "device" is two "Generic SuperSpeed USB Hub" entries in Device Manager, using the Microsoft driver 10.0.10586.122 from 2/22/16.  I have uninstalled and reinstalled the device.  They disappear from Device Manager after sleep mode, and "Scan for hardware changes" does not restore them.  I have also tried the option for the devices of unchecking "Allow the computer to turn off this device to save power" in the Power Management tab, which did not fix the problem; they still disappear after sleep mode.  I have also tried toggling the "USB selective suspend setting" in the advanced settings of power options, again to no effect.

The problem is occurring on a machine that was upgraded via "clean install" from Windows 7 to Windows 10 (both 64 bit), and the problem NEVER occurred under Windows 7.

Since the problem didn't occur under Windows 7, and consistently repeats in Windows 10, the problem is NOT hardware.  If it's a driver, it's Microsoft's driver, and the hardware troubleshooter doesn't fix it--it just requires a restart, which always restores the hubs which then "disappear" after sleep mode.

So, do I have to quit using YOUR sleep mode, or give up using  USB 3.0 devices, or are you going to fix the Windows 10 problem?

Hello,

Are you referring to Externally connected USB 3.0 Hub?

If yes, you have connected that USB Hub to system USB 3.0 port on Backside?

It will work fine when it is connected to front side USB ports?

I am referring to the INTERNAL ROOT USB 3 Hub on the motherboard that has a Z77 chipset.  Windows 7 used an Intel driver, iusb3xhc.sys for the host controller and iusb3hub.sys for the root hub.  They were listed in Device manager as the Intel(R) USB 3.0 eXtensible Host Controller and USB 3.0 Root Hub--again, on the motherboard.  Windows 10 uses drivers USBXHCI.SYS for the host controller and USBHUB3.SYS for the root hub.

The new drivers do not wake up after sleep mode.  The INTERNAL USB hub disappears from Device Manager when the computer wakes up, and no 3.0 device connected to any 3.0 port is recognized.

Device Manager before sleep:

After waking from sleep:

It's a Windows 10 driver problem, perhaps specific to the Z77 chipset.  Windows has been bugging me for months to upgrade to Windows 10, but it's obviously not ready.  This problem did NOT occur in Windows 7 with the same hardware.

FYI, the front and back ports still operate with USB 2.0 devices after waking from sleep mode, but NOT 3.0 devices such as USB 3 flash drives or my external drive.  A nice step backwards.

Is Microsoft going to fix the driver?  There are multiple problems reported about it on various forums.

Hello,

Thank you for providing the required details.

From your description, I see that they are working fine with Windows 7. If that it is the case, then try installing Windows 7 USB drivers to see if they work correctly. There might be chances where latest drivers still fails to work correctly due to incompatibility.

You can also try installing the latest drivers in compatibility mode. Compatibility mode runs the program using settings from a previous version of Windows. Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the latest and available driver from the manufacturer's website or from Official Intel Website.

b. Right-click on the driver setup file and click on ‘Properties’.

c. Click on the ‘Compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows 8/8.1 or 7 operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

-Or-

d. Go to ‘Compatibility’ tab and click Run compatibility troubleshooter, then select Try recommended setting and click Next again Next. Now it will ask you to Test the program, click on it and continue with installation. Once this is done, check if everything works fine. If it does, go back to Test the program window and click Next, then save the setup file with that settings. Reboot your PC and see it resolve the issue.

If in case problem still persist, then please post you feedback using Windows Feedback app, which will help us to look into this issue with future Windows Updates. Your feedback will really help us to improve your experience.

Keep us posted if you require further assistance.

Tried to install the old Win 7 driver in compatibility mode, but got this:

Also tried using drivers from the motherboard CD with no result.

Hello,

Suggest you to check this issue by performing a repair In-place upgrade. Before you initiate that, check for any pending Windows Updates. Go to Start Button/>Settings/>Update & Security/> Windows Update and check for any available updates. If you any pending Windows updates, then try to install them to see if they fix the issue.

If not, go-ahead and perform a repair In-place upgrade. A repair In-place upgrade will repair operating system files while preserving your personal files, settings and installed applications. There might be some changes where this might correct the issue by picking a correct driver while doing it.

We recommend you to take a Backup of personal and important files to avoid unwanted situations.

How to: perform a repair upgrade using the Windows 10 ISO file

Note: If you’ve already successful activated Windows 10 on this PC, including if you upgraded by taking advantage of the free upgrade offer you won't need to enter a Windows 10 product key. You can skip the product key page by selecting the Skip button. Your PC will automatically activate later.

If it doesn't make any difference, then please post you feedback in this regard using Windows Feedback app. Your feedback will help us to look into this issue with future Windows Updates.

Keep us posted if you require further assistance.

We appreciate that. Your feedback will really help us to look into this issue with future releases.

Keep us posted if you require any assistance in future, we're happy to help you.

Thank you.

I'm having all kinds of issues with my 3.0 USB Hubs as well after this last build update.

Devices not detected or 'barely' detected but not communicating correctly (IE: headphones 'working' but crackling and static filled.  Only on the 3.0 Hubs works fine on regular USB Hubs.)

My phone isn't detected at all on either Hub.

Rig:

Sabertooth 990 r2 mobo

9590fx cpu

4x4 AMD Radeon R9 Ram

2x R9 390 Vid Cards

ax1200i psu

Samsung EVO SSD