Windows 10 Dell Latitude E6410 - sound problem

Hi,

Thank you for posting your query in Microsoft Community.

I understand your concern and will assist you to resolve this issue

I suggest you to follow the steps below and check if it helps.

Method 1: Hardware Troubleshoot

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio

Refer these steps:

1. Press Windows key +X, select Control panel
2. Change the view by option on the top right to Large icons
3. Click on troubleshooting and click on the view all option on the left panel
4. Run the playing Audio troubleshooter

And also refer the link below and check if it helps.

http://windows.microsoft.com/en-us/windows-10/fix-sound-problems#v1h=tab01

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help

Hello,

I partly solve the issue using the link below (everything else didn't help). I installed some common driver even Windows was saying it is not compatible with my device . I have sound back, sometimes it doesn't respond (can't increase/decrease sound bar) but it is better than nothing.

Thanks for your support!

I have sound but maximum volume is 3 times lower than my phone :(

You can hardly hear it.

I got a sound driver from dell but when i tried to install it said the driver doesn't know this OS and can't install.

Unfortunately, dell made it clear they won't develope Windows 10 drivers for latitude e 6410. 

Anyone solved this issue?

Hi Andi,

Thank you for visiting Microsoft Community.

If issue still persists, then install the Sound drivers for Windows 8/8.1 from the manufacturer's website (DELL) in compatibility mode and check if that works.

Make older programs compatible with this version of Windows
http://windows.microsoft.com/en-in/windows-8/older-programs-compatible-version-windows

Reference:  

http://windows.microsoft.com/en-us/windows/network-connection-problem-help#network-problems=windows-81&v1h=win81tab5&v2h=win7tab1&v3h=winvistatab1&v4h=winxptab1

Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.

I had the same problem and found a fix. I have installed this audio driver (the 2nd one on the page, the Hard-Drive file format) in compatibility mode for Windows 8 (even though I'm on Windows 10, I gave it a try) :

http://www.dell.com/support/home/ca/en/cabsdt1/drivers/DriversDetails?productCode=latitude-e6410&driverId=R278544

Here are the steps to follow :

- Right click on the "IDT_92HDXXX-HD-AUDIO_A17_R278544" file

- Select "Properties"

- Click on the "Compatibility" tab

- Check the "Run this program in compatibility mode for:" and select Windows 8

- Click "Apply", then "OK"

- Run the program and follow the steps (it will end up asking to reboot your computer, do it)

- When the laptop is back on, right click on your speaker icon (bottom right) and select "Sounds"

- Click on the "Playback" tab and select "Speakers / Headphones"

- Right click on it and select "Properties"

- Click on the "Enhancements" tab and check "Loudness Equalization"

- Click "Apply" (preview results if you want) , then "OK"

- Go on YouTube and play a video as the ultimate test

Problem fixed !!!