Windows 10 and S-Pen (or Wacom pen) button

Hello,

I've recently upgraded my Samsung ATIV smart PC 700T to windows 10.

I've been using the pen button as a right click (hold pen button and touch to right click) and since the upgrade this hasn't been working.

I've checked the pen on other devices and tried other pens on this device and still nothing.

Setting long-click with pen to work as right click also doesn't work (although it does with normal touch). Also, holding down the pen button used to display a circle around the pen pointer before the upgrade (win8), and now that's gone too.

So it looks like windows isn't recognizing the pen button at all, and also no other right-click options work.

Would love some help, and I'm not sure Samsung is supporting Win10 just yet.

Thanks.

Answer
Answer

Hi Gal,

We appreciate you for being part of Windows 10.

Before proceeding, make sure that you have enabled all the option for the Mouse and Touchpad in the System settings on Windows 10. 

Kindly follow the below methods and check if it helps.

Method 1:

I suggest you to run the Hardware and device troubleshooter and check if it helps to resolve the issue with Bluetooth.

  1. Press Windows + X keys on the keyboard and select Control Panel

  2. Type Troubleshooting in the search bar on the Control Panel.

  3. Click on Hardware and sound under Troubleshoot computer problems.

  4. Click on Hardware and devices under Devices.

  5. Click on Advanced on the Hardware and devices dialog box and click on Run as administrator (Enter the credentials if required).

  6. Click on Next and follow onscreen instruction complete the Hardware and devices troubleshooter.

If the issue persists, follow the below method.

Method 2:

Boot the computer in Safe Mode and place the computer in Clean Boot and check if the issue persists.

Step 1:

Safe mode starts Windows with a limited set of files and drivers. Startup programs don't run in safe mode, and only the basic drivers needed to start Windows are installed.

I would suggest you to try the steps in the below Microsoft help article on How to Boot into Safe mode.

http://windows.microsoft.com/en-us/windows-8/windows-startup-settings-safe-mode

The steps for Windows 8.1 applies well to Windows 10 also.

Step 2:

A clean boot is performed to start Windows by using a minimal set of drivers and startup programs. This helps eliminate software conflicts that occur when you install a program or an update or when you run a program in Windows.

I would suggest you to refer the below Microsoft help article on How to Perform Clean boot.

https://support.microsoft.com/en-us/kb/929135

The steps for Windows 8.1 applies well to Windows 10 also.

Disclaimer: Please reset the computer to start as usual after troubleshooting with clean boot by referring above article.

If the issue persists, follow the below method.

Method 3:

I suggest you to update the Update mouse drivers using key board.

1) Press Windows key + X and select Device Manager by pressing the down arrow key.

2) Press tab key and then keep pressing the down arrow key to reach mice and other pointing devices.

3) Then press the right arrow key to expand mice and other pointing devices.

4) Select the Pen drivers installed.

5) Press the key between Ctrl key and Windows key on the keyboard.

6) Select Update driver software using down arrow key and press Enter.

If the issue persist, I suggest you to install the latest drivers for the pen from the manufacturer website and check if it helps.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

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Question Info


Last updated January 12, 2021 Views 9,053 Applies to: