My Garmin device won’t sync over Bluetooth in Windows 10 Creators Update

I recently updated to the Windows 10 Creators Update and now my Garmin device won’t sync via the Garmin app. Any suggestions?

Updated (8/1/17):

We are aware of an issue that causes sync problems for some Garmin devices in older builds of the Windows 10 Creators Update.  Impacted devices include the vívoactive®, vívosmart®, Forerunner® and fēnix® family devices.  The issue is resolved in Windows 10 build 15063.447 and higher.

To install the latest updates, go to Settings> Update & security > Windows Update > Check for updates and install any available updates until your device reports that it is up to date.  You can confirm which OS build number you are running by going to Settings > System > About >More info (if needed).

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Question Info

Last updated April 12, 2021 Views 4,750 Applies to: