Low USB microphone recording volume (AT2020) - Windows 10

Here is the old thread I started 2 1/2 years ago.

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Yes, two and a half years later we're now on an entirely new operating system and still facing the exact same issue.

Quick recap: On older versions of Windows, AT2020 USB microphones work perfectly, whereas in newer versions (with the exact same settings) recordings are way too quiet.

Windows XP: Works fine.

Windows Vista: Works fine.

Windows 7: Works fine.

Windows 8/8.1: Broken.

Windows 10: Broken.

On XP-7 I can set the volume to about 30 and the sound is crystal clear and loud. On W8-10, I have to boost it to 100 to hear it and then the sound is distorted. Not good!

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The following things are NOT solutions to this problem:

  • Reinstall/update the driver. There are no drivers. There never were and there never will be. They're built into Windows and until Windows 8, they worked perfectly.
  • Contact the manufacturer. I did. Several times. They cannot help with this issue as, again, there are no drivers for this device. All they do is provide the hardware. Everything else is up to Microsoft.
  • Boost the volume. Artificially boosting the volume in any way results in quality loss and is in no way a valid solution. If it works for you, great! However, it doesn't solve the actual problem, which are the faulty USB audio drivers.
  • Run the recording audio troubleshooter. All this does is check to make sure the audio services are running and that the microphone is detected. Neither of those are the source of the problem, therefore this fixes nothing. Neither will any other troubleshooter.
  • Install Windows updates. As of this post, there is no Windows update that fixes this. I've installed every update for the past 2 years and they've done nothing to address this. Unless an update has been released that specifically addresses this, installing updates will fix nothing.
  • Contact Microsoft support. I've tried. They don't care and will not respond. I've sent roughly a dozen emails to them about this over the years and was ignored each and every time.

Temporary solution: Run Windows 7 in a VM and record things there. Not ideal and quite annoying, but it works. We shouldn't have to do this, but for now... we do.

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If you're facing this issue, POST ABOUT IT HERE. Reading through these threads and not making your voice heard isn't going to help get Microsoft's attention. If there are enough of us, they can't ignore us forever. Although, I'm quite sure they'll try.

Update (7/13/16): User fda431rfdsa has found that, for some, the issue may just be a problem with gain and that simply turning the recording volume up may fix the issue with no adverse effects. This was not the case for me or many others, but give it a try and see if it works for you.

 

Question Info


Last updated December 8, 2019 Views 25,629 Applies to:

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Hi,

Thank you for posting on Microsoft Communities.

I will be glad to help you with the issue you have with the computer. I understand the frustration when things don't work the way it should.

Please answer the following for us to assist you better:

1. What is the make and model of the computer.

The issue could be incompatible drivers on the computer. I suggest you to download windows 7 drivers from the website an install them in compatibility mode. Please find the below link to know how to install the drivers in compatibility mode:

http://answers.microsoft.com/en-us/insider/wiki/insider_wintp-insider_devices/how-to-install-and-update-drivers-in-windows-10/a97bbbd1-9973-4d66-9a5b-291300006293

Hope this information is helpful. Please post back with the result. I will be glad to help you further.

Thank you.

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Exact same issue as roryt2000, down to the last detail.

Solve this issue that has been plaguing us for trying to support Microsoft.

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This is not helpful. This is the same response we have been getting for years. It's a problem with the USB Mic driver in Windows. Please fix it. 

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Please answer the following for us to assist you better:

1. What is the make and model of the computer.

Not relevant. It's custom built and my microphone works fine with XP, Vista, and 7 with the exact same software configurations. This problem affects all computers with Windows 8/8.1, 10.

The issue could be incompatible drivers on the computer. I suggest you to download windows 7 drivers from the website an install them in compatibility mode.

Please refer to the "The following things are NOT solutions to this problem" section of my original post.

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Well i just updated from Win 7 to 10 and now i cant record my Youtube Videos or Streams anymore because NOBODY can hear me, before i used 25/100 Volume, now 100 + Gain from Adobe Audition = not hearable.
All responses i could get are the same lame not working Solutions as you mentioned in your Post.
Come on Microsoft, you can do better ...

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It's the upgrade from 7 to 10.  This has been a problem with all versions of windows 8.  I have a M-One Audio USB condenser mic - worked great with windows 7, and has basically been a paperweight since I installed windows 8. 

Microsoft, please get your stuff together and fix this.  It's a problem with the USB mic driver, my mic, along with most people in this thread, does not have specific drivers, it utilizes the windows USB mic driver.  If I run a virtual machine with windows 7 the mic works like a charm.

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This is crazy.  My system worked great YESTERDAY, with windows 7.  The only thing I did was 'upgrade' to windows 10.  I'm rolling back to windows 7 until they find a solution for this.

Just a quick list of what I've done:

1.  Updated the latest realTek drivers

2.  Rolled back to previous versions of realTek drivers

3.  Moved my mixamp pro around on USB ports

4.  Uninstalled both the realTek drivers and the Mixamp Pro

5.  Let windows reinstall how it wanted

6.  My mic is still so quiet that you can't hear anything on it no matter what steps I take

7.  I'm going to 'fix' the problem by rolling back to windows 7.  I hope that someday I'm able to upgrade to Win 10, but until my $250 audio system functions as intended, I'll be sticking with Win 7.

The driver that I believe is causing issues is:

Driver Provider: Microsoft

Driver Date: 7/9/2015

Driver Version: 10.0.10240.16384

Digital Signer: Microsoft Windows

Details: USB Audio Device

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I also am having the same issues with all my external recording mics and Windows 10. It's awful

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get same problem after upgrading from windows 7 to windows 10

Mic : Rode NT-USB

Driver Provider: Microsoft

Driver Date: 7/9/2015

Driver Version: 10.0.10240.16384

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I'm experiencing the same issue.  I have a Audio Technica AT2020 USB mic which worked perfectly fine on Windows 7 is not being recognized by Windows 10.  If it was a cheap mic I could simply buy another but it is a total waste as this mic is expensive (IMHO) and has great clarity.

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