Logitech Z506 5.1 Surround Sound System not working in Windows 10

I recently upgraded to Windows 10 and I can't seem to get my Logitech Z506 5.1 surround sound system to work. When I do a sound test set up in 5.1 configuration the rear right and left speakers don't work. The rear speakers work when I select 7.1 settings and click the sound test button but then when I play music and media that I know is in surround sound format the rear speakers are extremely quite and almost no sound comes out
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Hi,

Welcome to Microsoft Community.  

We understand how you feel about the situation. I will certainly assist you to resolve the issues.

Please follow these steps and check if that helps.  

Method 1: Audio Troubleshoot. 

Windows 10 has a built-in troubleshooter to check and fix issues with Sound. I would suggest you to run this troubleshooter to check if the issue is with your Audio.


Refer these steps:
1. Press Windows key +X, select Control panel
2. Change the view by option on the top right to Large icons
3. Click on troubleshooting and click on the view all option on the left panel
4. Run the playing Audio troubleshooter.

Method 2: Uninstall and reinstall the Driver for the sound system from the manufacturer website.

http://support.logitech.com/product/surround-sound-speaker-z506.


If you have any further enquires please contact us, we are glad to assist you.

Regards,

Sudharshan

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If you look at the link that Microsoft provided you'll see that "no drivers" are needed to use the Logitech 5.1 Surround Sound Z506. You simply plug in the plugs into the computer, but the problem is Windows 10 Updates IDT High Definition Audio Codec,  which has issues running the "Beats audio control panel in the windows 10. Which doesn't recognize the rear speakers or center speakers. Hp forum says it's a Microsoft problem and the same is said by Logitech.

Now Microsoft I'm using an HP 700-019 which came with Windows 8 installed with Beats Audio, for 5.1 rear input speakers. I've tried installing Driver updates, changed devices setting, but to no avail in getting the 5.1 speakers to work, it only recognizes the front left and right.

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Sudharshan - 

              I have tried what you posted to no avail and I also got in touch with Logitech to see if they had a fix and/or workaround. They didn't and suggested I do a clean install of Windows 10 which I'm not even sure if I could do since I received Windows 10 through the upgrade and was never given any kind of backup disc or iso image (that I am aware of).

Please advise. Thanks

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After Windows 10 Upgraded a month ago, I just did this weekend a complete reset computer to original HP Manufacture settings back to Windows 8. Started with a clean slate, then gradually installed all the HP and Windows Update. I then moved to Windows 8.1 Updates....All the way to Windows 10.... It took all weekend and the problem still there. But now on another issue with web browsers are fixed... with playing Videos and YouTube... :)

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I spent ages trying to fix this same issue and finally came upon a solution which worked for me. I did have the 2 front speakers working but that was all.

I finally found that the analogue inputs in the back panel had been re-assigned for other functions (eg. microphone input in lieu of centre speaker output)

You can determine how these are assigned by opening the Realtek HD Audio Manager and hovering your mouse over each of the input jack icons.

If you right click on each of these you can reselect the task each performs.

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Last updated June 11, 2021 Views 32,629 Applies to: