Lifecam VX-6000 No Longer Works in Windows 10

Hi,

There are several reasons why you are getting this issue. One of which is due to a corruption of system files. To resolve your concern, we suggest that you check the following troubleshooting steps:

• Fix Windows Update errors by using the DISM or System Update.
• Readiness tool. Fix Windows Update errors.
• Windows Update Troubleshooter.

We would appreciate it if you could get back to us and provide us your feedback.

I have the same problem, i.e. camera stopped working after Win10 Creator update.

I hope someone has a solution.

I have followed the steps detailed in "Fix Windows Update errors by using the DISM or System Update" with the following result: The trouble-shooter did not fix anything.

I now want to run/open the update from my download history, but it holds 2 files for the same date: KB4022730 and KB4022405.

Witch one should I open/run first?

Note also I have read the content of the "Readiness Tool", "Fix Windows Update Errors" and "Windows Update Trouble-shooter", and found it indicated in one article to contact the camera manufacturer to fix the problem.

What department of Microsoft should I contact if all your advices yield no results?

This is the most bizarre problem I have encounter.

When I go into Skype and select Video Settings, I have video from my camera, same with Windows Live Movie Maker. However I can't take a picture in Photoshop Element or access my Lifecam app in the program list if I click the Window icon in the buttom left corner, it desapeared. The lifecam program is however present in the program list in the Control Panel | Add Remove program.

I have no video in the Camera app in the program list when I select Camera, ref. image above.

Hi,

There is a possibility that this is an incompatibility issue. To resolve your concern, we suggest that you update your camera driver first. To do this, you may follow the steps on this link.

We would appreciate it if you could get back to us and provide us your feedback.

I have tried running the driver and software package provided with the download from the LifeCam VX-6000 in all compatibility modes (8, 7, Vista Svc Pk 2, XP Svc Pk 3) and the result is a message stating this version is not compatible.

I also tried unzipping the download package and running the setup file directly in all the same compatibility modes with the same results... This version is not compatible. 

It appears Microsoft has decided not to support the LifeCam product anymore at this time.

I have also input this problem in the "Feedback Hub" to see if there is a response.  Only submitted today (Sunday) so we'll see if any response comes in next week.

Hey mate - same issue here once going to 1703....

I also tried extracting the drivers from the ancient setup - but was unsuccessful - there does not appear to be an inf/sys file in there.

Hi Ben,

We just want to clarify, have you already tried all the workarounds and troubleshooting steps provided above? If yes, what are the other troubleshooting steps have you tried so far?

Looking forward to your reply.

Ummm.... im not sure which steps you mean.

There are two options

1) getting the setup to run - which does not seem to run with any compat settings. I have not gone down the path of ACT and creating a shim....  i may try that this weekend if i have time (but I think the chances are pretty slim)

2) extracting the files to get the inf/sys/cat - which doesn't seem to be in there

If you are referring to the post of:

Fix Windows Update errors by using the DISM or System Update.