Lenovo Flex 5 1570 touch screen not working

I recently purchased a Lenovo Flex 5 about two weeks ago. It's a pretty awesome machine. But after the initial set up and update on the first day of use, the touch screen has not worked since then. I had a Lenovo tech take control and uninstall and reinstall the driver. That didn't work. He updated the BIOS. Still nothing. I'm thinking this is a problem with the latest Windows 10 update and the driver for the screen. 

When I checked the "about this device", it now says no pen or touch input is available for this screen. So now using it as a tablet is useless.

Any ideas? I can't return it to B&H because they don't refund on laptops. And I'm loving this laptop. I just want it functioning 100%. Anyone else ever solve this problem? Or does anyone at Microsoft know anything about this?

Thanks guys.

LH

 

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Last updated October 18, 2019 Views 4,127 Applies to:

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Hi Lucky,

One of the possible reasons why your touch screen is not working is due to outdated driver. To resolve your issue kindly follow these steps.

  1. Open Device Manager.
  2. Navigate to option Human Interface Devices.
  3. Then expand to HID-compliant touch screen or HID-compliant device. (If you cannot find these options, click View > Show hidden devices).
  4. Right-click HID-compliant touch screen or HID-compliant device.
  5. Then click Disable.
  6. Window will appear "Disabling this device will cause it stop functioning. Do you really want to disable it".
  7. Click Yes.
  8. Repeat the above steps. Choose Enable to bring the touch back.

We would appreciate an update about how it went.

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Thank you so much for the reply.    I have tried all of the above and none worked. I don't have HID-compliant touch screen but I have 3 HID-compliant device  I have done the disable enable, I have uninstalled all of them and let them be discovered on reboot, nothing works.  I also have the Wacom pen driver in this same HID section.  It says it cannot connect. I don't know how to connect it. I called Lenovo this morning since I have had this laptop all of 10 hours and don't expect the required windows updates to do this when it is a required security update that runs as part of the first set up of the computer. They do not support software under warranty which is completely ridiculous, but they did walk me through resetting to the way it shipped to me from them so I am starting over at square 1.  @Lenovo not a happy camper with your support or computer.

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That did not work. Does Microsoft have a site to download various drivers? It's an annoyance.

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I did an advanced restart and reinstalled windows. 

Also, I'm missing my Wacom Device driver now.

And I'm not sure what Lenovo Vhid Device is....

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So I downloaded the Active Pen driver from the Lenovo support site. I now have the Wacom Device back. But it is not starting. I'm starting to believe this is an issue with Windows compatibility with this laptop. I also checked the Host Controller -9D61 in the systems devices tab. Everything was fine there.

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Interesting, I am thinking it has something to do with eiher an update from Lenovo or the Windows 10 update. I ended up returning my laptop and getting another one. I have it so the windows 10 updates wont install automaticall and I am planning on installing any Lenovo and windows 10 updates one at a time instead of a new version at the same time. I also turned the device drivers setting not to install updated drivers.  I will create a restore point at each step so I can roll back whichever one seems to break it.  This is ridiculous.  There are enough people posting this issue that Lenovo and Microsoft should have an answer for it.

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I seriously love my laptop. The issue with the screen is annoying. Luckily it's not a necessity. How is the new laptop working out? I bought mine through B&H, who have a no return policy on laptops. I'm thinking the fault is on the Microsoft end of all this. Lenovo techs tried various things to get my screen working.

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Did you get your screen to work with it automatically updating the driver? If so, which update was ruining the touch screen? Maybe I can go to my default settings with a factory update if it's working for you.

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I did but it was a huge effort. I had to go back to the factory restore and stop upgrades by making my network connections metered, turn off driver auto update and then did a manual process.  It does look like the Lenovo Companion has the touchscreen drivers on it now. my process is here

It is working great now though.  Read through that whole thread on the link because Lenovo support did tell me they would assist with driver issues under warranty.  The same guy though told me the touch drivers were part of display drivers which is incorrect as well so he may be wrong on their support as well.

 

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Wow! That seems difficult. I'm not sure if I'm capable of pulling it off. Did you find out which update was wrecking the touch screen? 

Oh, and before you did the restore with the paperclip, did you have to do anything like power cycle? Or did you just insert the paper clip while the laptop was on?

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