Intel HD Graphics Display Driver Windows 10

I have an Intel HD Graphics 5000 display adapter.  I have a Surface Pro 3 running WIndows 10. 

When I get the "... display driver is not responding but has recovered" message but it indicates that its a Windows 8 driver.

When I try to update the driver with a Windows 10 64bit driver, the installation indicates that I have the latest driver.

These constant driver failures are becoming very annoying.

So, can someone post a Windows 10 solution to this problem.

Thanx,

Tony

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Hi Tony,

 

Thank you for posting your query in Microsoft Community Forums. We are glad to help you.

 

I would suggest you to run “Hardware and Devices” troubleshooter to diagnose the exact issue.

Follow these steps to run the troubleshooter:

  1. Press “Windows key + X”.

  2. Type “Troubleshooting” without quotes in the Search box and hit enter.

  3. Select “Hardware and Sound” from the Troubleshooter Window.

  4. Select “Hardware and Devices” under Devices option.

Follow the On Screen instructions.

 

Method 2: Update the latest display drivers and check if that helps: 

Follow these steps:

  1. Press “Windows Key + X” from the keyboard.

  2. Type “device Manager” without quotes in the search box and hit enter.

  3. Right click on the display drivers and select “Update”.

If the issue persists, uninstall and reinstall the latest display drivers from the manufacturer’s website.

 

Hope this information helps. Feel free to get back to us for further queries. We will be happy to assist you.             

 

Regards,

Jenith

 

 

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I've tried method 1 and 2 several times... no joy.

I uninstalled the driver which forced a reboot.  It appears that as part of the reboot, Windows 10 re-installed the driver.  When I went to re-install it using the Intel Driver Update Utility, it said I already had the latest driver installed.

I'm running:

Windows 10 Pro version 1511 build 10586.14

i7-4650U x64-based processor

Intel HD Graphics 5000

Date: 7/17/2015

Version: 10.18.15.4256

This is a Surface Pro 3... no hardware swaps of any kind have been made... just as it came from the factory.

I don't know if any of this is helpful but I'm hoping someone can point to something to fix this problem.

Thanx,

Tony

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EDIT:

Judging from all the email alerts I keep getting even after a simple google search a while ago showed the correct solution on multiple sites and since people are too blind to follow simple instructions , this is how to fix this issue:

1) Download the beta win10 driver from Intel

2) Extract, don't run the **** Intel installer

3) Right click your adapter in device manager and click update driver and point to where you extracted the driver and it will update and fix the issue.

4) Its not exactly rocket science is it?

5) Google is your friend, don't be afraid to use it

-------------------------------------------------------

I also get the exact same issue and only just first experienced in the last two hours but its occurring regularly and my Surface Pro 3 is now extremely laggy. I wonder how many other people are experiencing this issue (and how many of them actually report it to get Microsoft's attention). This is getting extremely frustrating.

I'm also running Windows 10, also have the Windows 8 thing in the error message. Not the first time a Surface Pro 3 update has broken my Surface (and guessing probably not the last either)

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I also get the exact same issue and only just first experienced in the last two hours but its occurring regularly and my Surface Pro 3 is now extremely laggy. I wonder how many other people are experiencing this issue (and how many of them actually report it to get Microsoft's attention). This is getting extremely frustrating.

I'm also running Windows 10, also have the Windows 8 thing in the error message. Not the first time a Surface Pro 3 update has broken my Surface (and guessing probably not the last either)

When I upgraded to windows 10 could no longer load my second life program. Firestorm. I got an error message that i needed to update my graphics card driver. I did the "update drivers" thing and got the message saying that I had the latest drivers. I tried uninstalling and reinstalling and was still getting the same message. I went to Intel website and got a customer service rep who did some stuff on my laptop remotely. Guess what, same thing happened. I ened up going back to 8.1. tell me how to fix this and I will redo the upgrade.

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Hello,

Thank you for posting in Microsoft Community.

Please share this:

* Have you tried installing the graphics card driver in compatibility mode?

If not, please try installing the graphics card driver in compatibility mode and check if it works.

I would also suggest you to refer to the link given below and check:

https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen

Hope this information helps. Do contact us for further queries. We will be happy to help.

Regards,

Jenith 

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Janeth,

Having the same issues with my Surface Pro 3. Tried the link above & installed in compatibility mode. Error message said this operating system isn't supported. Very frustrated.

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Ditto here... Regularly get the display driver stopped responding error and restart.  I've also tried to update the driver and the update fails.  It looks like the Intel site has an updated Win10 driver for the graphics, but it won't install.  It's hard to tell if MS is aware of this issue.

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Ditto here... Regularly get the display driver stopped responding error and restart.  I've also tried to update the driver and the update fails.  It looks like the Intel site has an updated Win10 driver for the graphics, but it won't install.  It's hard to tell if MS is aware of this issue.

Of course the update fails...because you failed to follow instructions or even use Google which gave me the solution.

I've edited my post above but since people on the internet want everything spelt out for them and have difficulty in using their own initiative, here's the solution:



1) Download the beta win10 driver from Intel

2) Extract, don't run the **** Intel installer

3) Right click your adapter in device manager and click update driver and point to where you extracted the driver and it will update and fix the issue.

4) Its not exactly rocket science is it?

5) Google is your friend, don't be afraid to use it

Fixed the problem for me weeks back.

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Hi Harpinder;

First, I want to thank you for replying and offering a possible solution to this problem.  It is appreciated.

Second, don't assume that I didn't follow instructions or that I don't use web search (google/bing).  I do.  I use it heavily.

Third, the solution and instructions given did NOT work for me.  No matter what I did - including extracting the Intel drivers and pointing the update drivers action to the extracted folder - I could not get the update to install.  It always gave me the "you have the latest drivers" response.  However, you did prompt me to think about another process I might try...

Forth, what did work for me is this...

  1. Download the Intel HD5000 drivers from this location.  It is OK just to download the exe.  But do NOT run the installer... just save it:  https://downloadcenter.intel.com/download/25489/Intel-Graphics-Driver-for-Windows-10-15-40-4th-Gen
  2. Open Device Manager
  3. Open properties for Display Adapters > Intel HD Graphics 5000
  4. Click Driver tab and then Uninstall button.
  5. In the uninstall confirmation box, click the checkbox to "Delete the driver software for this device"
  6. Click OK to proceed with the delete.  The system will need to restart, and when it does it will come up with the Microsoft Basic Display driver listed in the Device Manager > Display Adapters.
  7. Do NOT run scan for new hardware.
  8. Run the Intel HD5000 driver installer that was downloaded in step #1.

Those are the steps that worked for me.  It would be great to hear feedback on the steps that worked for others.

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Hi Norm,

Thanks for the possible solution. I tried it, unfortunately it didn't work for me. Followed your steps to the letter. I'm convinced this is a MS issue that they are completely ignoring for whatever reason.

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Last updated December 20, 2020 Views 30,422 Applies to: