External DVD drive not being detected - Windows 10

Hi,

I need some help getting my laptop to detect an external hard drive that I just bought. I think it's something to do with getting the right driver, but I'm not very computer savvy. My laptop is a Lenovo Ideapad Flex 10, and it's running on Windows 10. I've tried updating a driver that's already on there, but nothing seemed to happen...

Let me know if there's any more info I can give you.

Thanks

Hayley

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Hi,

Thank you for posting your query in Microsoft Community.

  • How did you try updating the driver?

This could be due to incompatibility of the DVD/CD drive. Let's try the following steps and check.

Step 1: Run the Hardware and Devices troubleshooter

a. Press Windows key + X on the keyboard.

b. Click on Control panel.

c. Type “Troubleshooting” without quotes in the Control panel search box.

d. Click on Troubleshooting and click on View all.

e. Click on Hardware and Devices troubleshooter and follow the on-screen instructions

Step 2: Uninstall and Reinstall the DVD/CD Drivers

a. Press Windows key + X on the keyboard.
b. Click on Device Manager from that list.
c. Search for the DVD/CD Drivers from the device list, right click on it and then select Uninstall.

On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
d. Follow the on-screen instructions to complete it and then restart the computer if prompted.
e. After the restart, please go ahead with the next steps to install the latest DVD/CD drivers and check if that resolves the issue.

Step 3: Update DVD Driver Software from the Manufacturer’s website

Go to the manufacturer’s website and search for the latest Windows 10 DVD/CD drivers available and then install it by following the instructions given in the website.

For reference: Getting the Windows DVD Player app


Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

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Hi,

Thank you for posting your query in Microsoft Community.

  • How did you try updating the driver?

This could be due to incompatibility of the DVD/CD drive. Let's try the following steps and check.

Step 1: Run the Hardware and Devices troubleshooter

a. Press Windows key + X on the keyboard.

b. Click on Control panel.

c. Type “Troubleshooting” without quotes in the Control panel search box.

d. Click on Troubleshooting and click on View all.

e. Click on Hardware and Devices troubleshooter and follow the on-screen instructions

Step 2: Uninstall and Reinstall the DVD/CD Drivers

a. Press Windows key + X on the keyboard.
b. Click on Device Manager from that list.
c. Search for the DVD/CD Drivers from the device list, right click on it and then select Uninstall.

On the un-installation window, if you have an option: “Delete the driver software for this device” you may select that and then remove the corrupted drivers from the computer.
d. Follow the on-screen instructions to complete it and then restart the computer if prompted.
e. After the restart, please go ahead with the next steps to install the latest DVD/CD drivers and check if that resolves the issue.

Step 3: Update DVD Driver Software from the Manufacturer’s website

Go to the manufacturer’s website and search for the latest Windows 10 DVD/CD drivers available and then install it by following the instructions given in the website.

For reference: Getting the Windows DVD Player app


Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

Hello, 

Thanks very much for the reply. Had a little trouble with step two. The computer wouldn't give me the option to uninstall the the DVD/CD-ROM drives when I right-clicked... 

It started to recognise the driver... I think... but when I click on it it says there is an error. 

Still having lots of trouble.

1 person found this reply helpful

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Hello,

Thank you for keeping us updated.

Let's try to remove unknown devices from Device Manager and run System File Checker tool.

Step 1: Remove unknown devices from Device Manager

a. Press Windows key + X on the keyboard and click Device Manager.

b. Click on View and then click Show hidden devices

c.Click on each category and look for any grayed out entry which is nothing but a duplicate/unknown device

d. Right click each duplicate/unknown grayed out entry and click Uninstall

e. Restart the computer when you are finished removing unknown devices

Step 2: Run System File Checker tool

System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

 

Press Windows key + X and click Command Prompt (Admin)

Type the following command and press Enter

 

sfc /scannow

 

Note: Do not close this Command Prompt window until the verification is 100% complete. The scan results will be shown after this process is finished.

Hope this information is helpful. Please feel free to reply in case you face any other issues with Windows in future.

3 people found this reply helpful

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Sorry this didn't help.

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Question Info


Last updated June 21, 2021 Views 34,734 Applies to: