Error Code 0xc00d36b4 Wien playing any kind of media

When i want to play music or watch Videos on my PC (Windows 10) i get the error Code 0xc00d36b and either i Cant hear anything or the File Format is not supported.I think it has something to Do With the driver,but im Not sure.

Does someone know how to fix it?

Hi Alexander,

Thank you for posting your query in Microsoft Community.

I understand the issue that you are currently facing, we will try the best we can to resolve your issue.

I suggest you to follow the steps below and check if that resolves the issue.

Method 1: Run the Playing audio troubleshooter.

  1. Press the ‘Windows + X’ key on the keyboard.
  2. Type Troubleshooter in the Search box and then press Enter.
  3. Select Troubleshooting. Click on View All and select Playing audio.
  4. Click Next and follow the on-screen instructions.

If the issue still persists, try the next method.

Method 2: Update Drivers

Refer to the following article and update all the drivers available.

How to: Install and Update drivers in Windows 10

In addition to that, install the driver in compatibility mode with Windows 8.1. 

Firstly download the driver from your computer's manufacturer website and then install it. 

Refer (Make older programs compatible with this version of Windows)

http://windows.microsoft.com/en-US/windows-8/older-programs-compatible-version-windows 

(Applies to Windows 10)

Hope the information helps. Please let us know if the issue persist and we will be happy to assist you further.

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Nothing happens if i press Windows + W,can i access the troubleshooter on another way?

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Hi,

I apologize for not addressing you in timely manner.

I suggest you press windows + X key and follow the steps mentioned above and check if that resolves the issue.

Please get back to us with a reply so that we can assist you further.

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Sorry this didn't help.

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Last updated April 27, 2021 Views 3,838 Applies to: