Hi Shirley,
Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.
Kindly provide us with the following information to assist you better:
- What are the troubleshooting steps you performed to resolve this issue?
- What exactly do you mean by "It also keeps trying to download over and over"?
- Were you able to see any error code/ error message?
- What is the make and model of the printer?
- From where are you trying to print the files
I suggest you to refer to the below article about “Fix
printer problems” and check if it helps:
(Applies to Windows 10 as well)
Hope it helps. Kindly update the status of the issue with required information, we will be happy to help you.