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Connection with Wifi HP (ENVY 5540) Printer

Until yesterday my PC was communicating happily with my printer. Then it became greyed out and was showing offline. Eventually after many attempts I deleted the greyed out icon and decided to reinstall the printer afresh. Unfortunately when I go to ADD PRINTER in Control Panel it does not find it.

The printer is definitely functioning. (My iPad can still send photos to it to print wirelessley) I cannot understand why my PC is unable to communicate with it. Both PC and Printer are using the same wireless router.

Is it a Driver problem?? Thanks if you have any ideas.

Hello Tim,

This issue might occur due to an outdated driver on your computer. For us to efficiently assist you, we would like to ask a few questions:

  • Were there any changes made on your computer prior to the problem?
  • Have you tried updating the drivers on your computer?

For the meantime, we recommend that you follow the steps provided in this article on how to troubleshoot printer problems in Windows 10. The printing troubleshooter is also provided in the article which may resolve issues with installing and connecting to a printer.

We look forward to your response.

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Mine too.  It won't print out Word.

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Hi Nanette,

It appears that you're also having issues with your printer. For us to better assist you with your concern, we would like to know more information about the issue. Kindly answer the following questions:

  • Are you also using a wireless printer?
  • Were you able to install the printer on your computer?
  • Are you getting any error messages when you're trying to print a Word document?
  • Were there any changes made on your computer prior to the problem?
  • Have you tried updating the drivers on your computer?
  • Have you tried to perform the troubleshooting steps in the article that we have provided previously?

Any reply will be highly appreciated.

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Last updated March 20, 2024 Views 1,083 Applies to: