[code 31] microsoft basic display adapter not working

Hello,

Thank you for your interest in Windows 10.

I would suggest you to follow the methods given below and check.

Method 1: Run the hardware troubleshooter. 

A troubleshooter is an automated tool that can find and automatically fix some problems with your system. Follow the steps to run hardware troubleshooter.A troubleshooter is an automated tool that can find and automatically fix some problems with your PC

1. Press Windows key + X on your keyboard, Select Control Panel.

2. Click on Troubleshooting.

3. Select Hardware and Sound and click on Hardware and Devices and follow the instruction.

4. Click on “Advanced” and then click on “Run as Administrator”.

5. Click “Next” and follow the on-screen instructions to complete the troubleshooting process.

If issue still persists try method 2.

Method 2: Install the graphic drivers in Compatibility Mode.

Compatibility mode runs the program using settings from a previous version of Windows.

Follow these steps to install the drivers in compatibility mode and check if that helps.

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select Windows operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Reply with the status of the issue and we will be glad to offer our assistance.

Run Windows Update and download the latest driver:

How to: Install and Update drivers in Windows 10

Hope this information is helpful. Do let us know if you need any further assistance, we'll be glad to assist you.

I have a Dell N5110 15R laptop and i too updated to windows 10 on 8 August. I too have exactly the same problem. Everything running in 32 bit, display 1024*768 instead of 1366*768 and microsoft display driver  not working.

This is what it says in "Device Manager":

"This device is not working properly because Windows cannot load the drivers required for this device. (Code 31)

The driver trying to start is not the same as the driver for the POSTed display adapter."

Same problem. Please resolve.

Hi, Ashish Sondhi. First I'ld like to thank you for this response, it was very helpfull. Now I have another problem. I tried as you suggested but after after updating a couple of drivers including the graphics drivers, windows wont open my apps. They just show they are open from the taskbar. Please help.

While updating, the screen flickered a couple of times so I opted to restart then the issues began. Thought this would help in suggesting the way forward. Thanks in advance

I also have the same problem and i have tried everything. Nothing is working for me.