Can't record from USB audio interface

Hi,
 
Thank you for posting your query in Microsoft Community and for your interest in Windows 10.  
I can understand, how frustrating it can be, when things don’t work as expected. 
We apologize for the inconvenience caused to you.

I'd be glad to help you.
 
Please answer these queries, mentioned below: 

1.      Do you get any prompt or error message?

2.      Have you checked the issue in different USB ports?

3.      Were there any recent changes made on the computer prior to the issue?
4.      Is this issue occurs specific with the USB audio interface?

5.      What is the make and model of the computer?

I would suggest you to try these following methods and check, if the issue still persists.

Method 1: 

Hardware and Devices troubleshooter.

Try to run the Hardware and Devices troubleshooter, the steps are mentioned below:
  
 1. Type ‘Troubleshooting’ in the search bar and press Enter.
 2. Click on ‘View all’ on the left panel of the ‘Troubleshooting’ window.
 3. Click on ‘Hardware and Devices' and follow on the screen instruction.    

If the issue still persists, follow the Method 2. 

Method 2:

Check, if there is any error listed or the status of the device in Device Manager:

a. Press Windows key + X and select Device Manager.

b. Expand “Universal Serial Bus controllers” and right-click on the drive.

c. Select Properties and check, if the device is working properly under Device Status.

If the device isn’t working properly, there will be an error listed with a yellow exclamation mark. Please get back to us with the error.

If the issue still persists, follow the Method 3.

Method 3: 

Step 1:

Uninstall and reinstall the Universal Serial Bus controllers driver and check, if it works. Refer to the following steps to uninstall the Universal Serial Bus controllers driver from the Device Manager.
 
a. Click on Windows key + X and then, select Device Manager.
b. Locate and expand “Universal Serial Bus controllers” in the Device Manager Window.     
c. Right-click on the “Universal Serial Bus controllers” and click on “uninstall".
d. Restart the computer and check, if it works.
 
If the issue still persists, follow the step 2.
 
Step 2:
 
Install the latest Universal Serial Bus controllers driver in Compatibility mode:
 
I suggest you to download the Latest Universal Serial Bus controllers driver from manufacture's website and install it in compatibility mode.

 1. Right click on the setup file of the driver and select Properties.
 2. Select Compatibility Tab.
 3. Place a check mark next to Run this program in
Compatibility Mode and select the operating system accordingly from the drop down list.
 4. Let the driver to install and then, check the functionality.

Hope this information helps you. Kindly post back with the updated issue for further assistance.
 
Thank you.