Bluetooth can not pair without PIN since creators update

Hi,

since creators update I can not longer pair my HP premium bluetooth mouse. Now bluetooth does not allow me to pair mouse without PIN (I can not skip entering PIN as before). But it allows me to connect headphones without even asking for PIN?

Can it be solved?

Best regards

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Hi,

Do you only experience this issue when pairing this specific mouse? Let's try using the Add to Personal Area Network feature to pair this particular mouse. Here's how:

  1. Right click the Bluetooth icon in the bottom-right corner of the screen, and select Add to Personal Area Network.
  2. On the top-left corner of the screen, click Add a new Bluetooth device.
  3. Press the sync button on your mouse and wait for the device to appear. When it appears, select it and click Next.
  4. Leave the PIN text box blank, and click Next.
  5. Restart your computer, and then try pairing the mouse again.

If the issue persists, we suggest that you update your device drivers especially the Bluetooth mouse driver. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions.

If you need further assistance, please do not hesitate to post a reply.

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Hello,

We have not heard back from you. We would like to know if our recommendation resolve the issue. If this resolved your issue, we recommend that you mark the post as an answer or by clicking Helpful.

Let us know if you need any further assistance and we would be glad to help you.

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the problem is that the "next" button is grayed out if you leave the pin text box blank.  there is no way to add a bluetooth mouse now.

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From mjteryy:

the problem is that the "next" button is grayed out if you leave the pin text box blank.  there is no way to add a bluetooth mouse now.

Do you have any solutions for this?

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Hello,

We have not heard back from you. We would like to know if our recommendation resolve the issue. If this resolved your issue, we recommend that you mark the post as an answer or by clicking Helpful.

Let us know if you need any further assistance and we would be glad to help you.

I will be trying this coming weekend.

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I have the the same problem. I have used a Microsoft wireless entertainment keyboard 7000 for years and now it won't connect without a PIN. I was online with Microsoft support and they could not solve the problem. I am thinking of getting a new bluetooth keyboard but I am wondering if that will have the same problem. Btw my existing keyboard will pair easily with my Samsung smart phone so it is not the keyboard.

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Same issue with MS Intellimouse Bluetooth.

I have one Win10 Creators Edition that pairs fine, no issues.

I have another that keeps asking for a PIN, and that is the computer to which the mouse was previously paired, never before asked for a PIN, no way to enter no PIN.

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Hi Jonathan,

Since we have rolled out a lot of Windows 10 updates for the past months, we suggest creating a new thread about the issue for us to effectively assist you. To do that, refer to the article below:

How to ask an effective question

Regards.

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Try to Enter "0000" to the PIN field.

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Same here!

recently purchased harman/kardon speaker cannot pair with Win 10.

tried 0000 and 1234 did not work. cannot click on Next w/o pin.

kindly advice,

Tal

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Last updated August 11, 2020 Views 92,242 Applies to: