Arc Touch Bluetooth Mouse won't pair (Windows 10)

Hi Robin,

Thank you for being part of Microsoft Community.

You may try running the Hardware and Device troubleshooter and check if it helps.
a. Press Windows Key +R, type Control Panel.
b. Type troubleshooting in the search bar, click on troubleshooting.
c. Click on Hardware and Sound, click on Hardware and Devices.
d. Follow the steps from the wizard to run the troubleshooter.

Method 2: Update drivers

a) Press Windows key + X, select device manager
b) Locate the Mouse, right click and select properties
c) Click on the drivers tab and select update driver.

Do get back to us for any issues pertaining to Windows in the future. We will be happy to help.

Hello,

The mouse won't connect to the computer. I do not see it in the device driver, and the hardware troubleshooter just tells me to restart the computer - which I've done numerous times.

EDIT: I just got a second of the same mouse. Same issue. The computer sees both mice for about 5 seconds once I turn on bluetooth, and then they both disappear.

Windows 10

Bluetooth 4.0

Hi Robin,

Thank you for the update.

I would request you to check the link mentioned below and see if it helps.  

Troubleshooting: Mice

https://www.microsoft.com/hardware/en-us/help/support/troubleshooting/mouse/wireless-bluetooth 

I have similar problem also with Dell Inspiron mouse connects and disconnects again and another instance of the mouse is queueing to pair but it fails too. now it is coming up with two devices the arc touch BT mouse and an unknown device. if the mouse is turned off they both go away!

The hardware trouble shooter just says that the update is not configured for drivers to be updated and wants to restart but it just gives the same answer every time it is run so not sure what it is doing!

Shame cant charge by the hour wasted.

Had the same Issue in a Dell Inspiron Win10

Solution:

a) Press Windows key + X, select device manager

b) Locate The Bluetooth, expand this (In my case it was the Intel(R) Wireless Bluetooth(R))

c) Right Click, select update driver.

d) Wait for the update and restart you computer

e) Try Pairing it again.

Hello,

I suggest you to install the Bluetooth driver from the manufacturer’s website.

You can logon to the manufacturer website and install the latest drivers in compatible mode.

Follow these steps to install the drivers in compatibility mode and check if that helps:

a. Download the driver from the manufacturer’s website.

b. Right-click on the driver setup file and click on ‘properties’.

c. Click on the ‘compatibility’ tab and check the box ‘Run this program in compatibility mode for’ and select previous operating system from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists.

Keep us posted if you face any issues on windows in future. We will be glad to help you.