Windows 10 - Windows Explorer hang - Event ID 1001 & 1002

Hi,

My windows explorer kept freeze up. 

Sometime reboot didn't help.

I tried SFC and DISM but it didn't found any errors and still didn't work.

Any suggestions?

Thanks

Mike

Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: explorer.exe
P2: 10.0.17134.1
P3: 425b30b2
P4: aaaa
P5: 33554432
P6: 
P7: 
P8: 
P9: 
P10: 

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E07.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E27.tmp.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E26.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER2E47.tmp.txt
\\?\C:\Users\mtran\AppData\Local\Temp\WER2EC5.tmp.appcompat.txt
\\?\C:\Users\mtran\AppData\Local\Temp\WER2ED5.tmp.xml
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_2daa2db1f354f757dc16e885e9b4023b6c292_968cc01e_cab_14e72fbd\triagedump.dmp
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_2daa2db1f354f757dc16e885e9b4023b6c292_968cc01e_cab_14e72fbd\memory.hdmp

These files may be available here:
C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppHang_explorer.exe_2daa2db1f354f757dc16e885e9b4023b6c292_968cc01e_cab_14e72fbd

Analysis symbol: 
Rechecking for solution: 0
Report Id: f6eb35ba-ca58-4974-b7fc-4290501afcc2
Report Status: 4
Hashed bucket: 
Cab Guid: 0

The program explorer.exe version 10.0.17134.1 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
 Process ID: 2630
 Start Time: 01d3e40127c45f7a
 Termination Time: 0
 Application Path: C:\Windows\explorer.exe
 Report Id: f6eb35ba-ca58-4974-b7fc-4290501afcc2
 Faulting package full name: 
 Faulting package-relative application ID: 

Open Start, type: file explorer options
Hit Enter
Under the General tab, click in the Open File Explorer to then choose "This PC".

Try WinKey + E now. If it opens fine, then the problem is with Quick access cache, which can be cleared by deleting *.automaticDestinations-ms from the following directory, using Command Prompt.

%AppData%\Microsoft\Windows\Recent\AutomaticDestinations

Press Windows key + R
Type: %AppData%
Hit Enter

Then navigate to that folder.

Could be an issue with your display driver.

uninstall your display driver then restart
Boot to the Windows 10 desktop
Press Windows key + X
Click Device Manager
Expand Display adapters
Right click the current display adapter
Click Uninstall
Exit Device Manager
Restart
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Question Info


Last updated April 29, 2021 Views 14,156 Applies to: