Windows 10 System Image backup failed. Error code (0x80780081)

I just bought a brand new laptop from the Microsoft store and upgraded to Windows 10 as soon as I got home. Now I want to create a system image backup to my 1 TB Seagate external hard drive. However, I keep getting this error message seconds after I start backing up: 

It says"the specified backup disk cannot be found" but my computer recognizes the hard drive so I don't know what the issue is.

I already formatted a 500 GB partition to NTFS which should be more than enough space. I have my old windows 7 system img backed up too so my hard drive is functional. 

I have tried running an SFC scan but this message still pops up. If anyone could help me with this I'd greatly appreciate it. Thanks!

Update: So It seems that currently, Windows 10 can only do a system image backup on an external hard drive if it does NOT have any partitions set up. But I must have my partitions so if anyone figures out how to store the back up on a partition please tell me how. Thanks!

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Hi,

Thank you for using Windows 10.

I suggest you to follow the methods and check:

Method1:

Disable the security software in your computer if you have any and check.

Disclaimer: Antivirus software can help protect your computer against viruses and other security threats. In most cases, you should not disable your antivirus software. If you do have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you are connected to the Internet or a network during the time your antivirus software is disabled, your computer is vulnerable to attacks.

If it doesn't help, then go to next method:

Method 2:

Restart Volume Shadow Copy Service.

Follow the steps:

  • Press Windows+R and type services.msc.
  • Locate Volume Shadow Copy and start it again.

Let us know if the issue still persists and we'll be glad to help.

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I have the same problem. I have re-started the computer and get the same result. I am not currently running anti-virus software. I located Volume Shadow Copy and started it (it was not previously running) and I still get the same error. I have tried backing up to a second, internal 1TB hard drive as well as an external USB 1TB drive and still get the same error. I also get the same error trying a "regular" Backup as well as trying to create the System Image.

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So I disabled Windows defender, and I started shadow copy (which wasn't running before) and attempted to create the system image file again, however the exact same error message popped up.

The External hard drive I'm using (Windows NTFS) is functional and the computer recognizes it so I don't know what's wrong.

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I got the same problem, i don't run any antivirus software, only defender(windows). 

* Newly formatted drive

* Restarted the Volume Shadow Copy service.

* Check file integrity 

And now i get the Error: 0x807800C5 

Edit: Disabled windows defender, got the 80081 error code now. Love your error codes, don't make sense.  Thanks!

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I have the same issue,  I've tried with different hard drives (USB3, USB2 Satainternal..),  different startup, I can backup data but not system backup image always same Error code (0x80780081).


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I've been having this problem as well, and have experienced both of these error codes.  I notice that when the backup is started, both the internal HDD and External USB Drive (backup) both show activity for a few seconds, then just the internal HDD for a few more, then nothing for like 60 seconds.  During this process, the dialog says it's backing up the EFI partition, so my guess that there's something up with THAT partition, or the next one (which would be the Recovery partition).  I don't think this has anything to do with the C: partition, as it seems the backup process has yet to even start processing that partition.   I'm running a clean install of Win10.  Is there a way of checking the integrity of these partitions from within Windows?  

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Hello! I also had the same problem but I finally managed to solve.

My HDD Configuration
- C: Windows 8.1 (1TB WD)
- D: Backup 8.1 (750GB Samsung)

 Windows was originally installed on the Samsung HDD but after I moved (migrate) it to WD HDD

 I formatted the Samsung HDD to use half for the System Image Backup and half for storage.

The problem was when I use to create the system image backup on the Samsung HDD I keep getting error 0x807800c5 or 0x80780081 or 0x8078004F.
To fix this I went in Disk Management and I saw that my Samsung HDD still had those two partitions ( EFI System Partition and Recovery Partition) from the previous Windows. After deleting those two partition and restarted my computer I tried again System Image Backup and it was successful without any error.

Hope this may help you.

(Sorry for my bad english).

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I had the specific case mentioned by NAlexQ above and his solution, deleting the EFI and other partitions, worked for me.  I had to use diskpart.exe to do the deletion, but delete them I did.

Many thanks!

Craig.

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I have had exactly the same problem and error message with a Lenovo desktop. The backup HDD is cleanly formatted and Volume Shadow Copy started.

I have now given up on Windows 10 backup and am using Macrium Reflect Free version.

Life is much easier without the Windows 10 kludge

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Hello,

Today, same problem after Upgrading to the last W10-upgrade-received last week

I try to create on a new WDMyCloudEx2 Storage folder

Same error... :(

Thank you for one answer a little bit more pertinent than disconnect the antivirus...

I think Miceosoft doesn't understanf what are backups !

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Last updated June 19, 2020 Views 24,803 Applies to: