Windows 10 explorer.exe crashing with network drives mapped

I have a user that is having trouble opening explorer.exe from the pinned icon on the Taskbar in Windows 10, when network drives are mapped. When the user tries to open exploer.exe from the Taskbar explorer.exe crashes immediately. And, if the user simply double clicks on the "This PC" icon on the desktop, then they can use explorer for a few moments (less than a minute).

If I remove the drive mappings then explorer.exe works normally from both the Taskbar icon and the desktop icon.

The following is the error I'm getting when explorer.exe crashes while network drives are mapped.

Log Name:      Application
Source:        Application Error
Date:          12/5/2016 10:28:00 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      PCname
Description:
Faulting application name: explorer.exe, version: 10.0.14393.447, time stamp: 0x5819bde0
Faulting module name: ntdll.dll, version: 10.0.14393.447, time stamp: 0x5819bc32
Exception code: 0xc0000374
Fault offset: 0x00000000000f7423
Faulting process id: 0xce8
Faulting application start time: 0x01d24f23ed960e8f
Faulting application path: C:\WINDOWS\explorer.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: b179fa99-4f10-492f-af93-6608ff970716
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-12-05T18:28:00.008196700Z" />
    <EventRecordID>93933</EventRecordID>
    <Channel>Application</Channel>
    <Computer>PCname</Computer>
    <Security />
  </System>
  <EventData>
    <Data>explorer.exe</Data>
    <Data>10.0.14393.447</Data>
    <Data>5819bde0</Data>
    <Data>ntdll.dll</Data>
    <Data>10.0.14393.447</Data>
    <Data>5819bc32</Data>
    <Data>c0000374</Data>
    <Data>00000000000f7423</Data>
    <Data>ce8</Data>
    <Data>01d24f23ed960e8f</Data>
    <Data>C:\WINDOWS\explorer.exe</Data>
    <Data>C:\WINDOWS\SYSTEM32\ntdll.dll</Data>
    <Data>b179fa99-4f10-492f-af93-6608ff970716</Data>
    <Data>
    </Data>
    <Data>
    </Data>
  </EventData>
</Event>

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Answer
Answer

Things to try:

1. Unpin everything from Quick Access.

2. Set Explorer to open to This PC instead of QA.

3. Clear Explorer's history from the options dialog and uncheck the two QA-related settings while you're there. Turning off thumbnails by checking "Always show icons, never thumbnails" might also help.

4. If none of the above solve the issue, try disabling the Windows Search service.

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Question Info


Last updated May 12, 2021 Views 10,694 Applies to: