I have a problem with my Win10 machine (Dell Inspiron Tower). I have office 2000 loaded for ‘Word’ and ‘Excel’. The problem appears to have started on Feb22 when I copy a word document onto a memory stick. That was not readable on another PC without additional office resources
On Sunday PM I put the memory stick back into the Dell tower, did the required Office 2000 updates; . once those were loaded the word file opened but it did not contain the detail in the word doc I’d copied but some HTML and a small quantity of text relating to a Kindle booked I’d browsed on the Amazon web site in January.
The original information is undamaged in the file that is still on the Dell tower.
Once the file on the memory stick had been opened the the machine slowed down and then one or more standard ‘Apps’ (Calculator) and after being restarted has lost the ‘Tiles’ part of the start menu, also I can no longer type any entries into the Windows Search box.
I’ve followed various solutions on the help forums to solve this but without success including trying to do a system restore. I have tried that 4 times from the most recent before the 22 Feb to one in November '16.
I get a failure report as below :-
System Restore report
“System Restore did not complete successfully. Computer’s system files and setting were not changed.
System Restore failed whilst restoring the directory from the restore point.
An unspecified error occurred during System Restore. (0x80070091)”
What is the next steps I can take to resolve this problem please…
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