Q: TouchPad Driver Diagnostic Pop-up

I keep getting this popup that says "Driver information saved in file" with a save location.  It asks me if I want to show file in folder.  It is titled as "TouchPad Driver Diagnostics".  When you follow the file it shows a bunch of my system information.  It seems to appear every time I hit "ctrl + s".  I have an HP Pavilion dv7-6c95dx Entertainment PC and the touchpad is a Synaptics Pointing Device- v19.0.12.95. I am writing a long paper and hit that quite frequently so it keeps interrupting my word program.  Is there anyway to disable that feature or at least the shortcut? This has only started to occur since I downloaded Windows 10 earlier today. Thank you so much!!



Hi everyone,


We have found a solution that will prevent the TouchPad Driver Diagnostic from displaying this pop-up when it is not intended.  Please give these steps a try:

Warning:  This solution will modify the registry.  Serious problems might occur if you modify the registry incorrectly. Prior to attempting these steps, you should back up the registry for restoration in case problems occur. 


  • Open a command prompt with administrator privileges.  To do this, right-click Start and select Command Prompt (Admin).
  • Type the following as a single line into the command prompt window and press Enter:


reg add HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\SynTP\Parameters\Debug /v DumpKernel /d 00000000 /t REG_DWORD /f


  • Reboot the computer.

Did this resolve your issue?

Sorry this didn't help.

261 people were helped by this reply

Question Info

Views: 52664 Last updated: August 18, 2017 Applies to:
Windows / Windows 10 / Files, folders, & storage / PC