The action can't be completed because the file is open in COM Surrogate.

The file is NOT open anywhere else.

Why can't I apply changes to multiple mp3 files simultaneously, after making changes to the album name in 'properties'?

I click the 'Apply' button to OK the changes, and get a box pop-up with the messages:-

'The action can't be completed because the file is open in COM Surrogate'

&

'Close the file and try again' (See image below).

Since the upgrade to Windows 10 and the recent automatic update, I can only make this property change to single files at a time, not multiple files like I used to be able to do in Windows 8.

There are no other programs open or using the file (that I am aware of) while trying to make this change in the properties.

What is 'COM Surrogate'?

Why has it got my file open?

Thanks in advance if you can help.

Regards, Jozef.

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Hi Jozef,

We appreciate you for being a part of Windows 10.

We need more information to help you better.

  1. Have you installed any third party applications in your computer?

  2. What is the antivirus software installed in your computer?

  3. Did you scan your computer and check if is affected with virus/malware?

  4. Does the issue persist only while you try change the multiple mp3 files/any other files also?

I understand that you have not opened the mp3 files in any program. Meanwhile, COM Surrogate might be a virus/malware. You may scan the computer through Windows defender which is the inbuilt security software comes with Windows 10 to protect your PC from virus/worms/hackers. Refer to the below link for more information on how to scan the computer using Windows defender.

Protect your PC

http://windows.microsoft.com/en-us/windows-10/getstarted-protect-your-pc

Kindly let us know if you need any further assistance with the issue. We are glad to assist you.

Thank you.

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Same thing happens when trying to remove properties from images (e.g. jpg).

Last night I spent a night behind my PC:

Did a clean install of 10240 ISO and I could remove properties from images :-)

Let the PC upgrade to 10586 through Windows Update and the problem was back :-(

Did a clean install of 10586 ISO and the problem was immediately there :-(

All of the above tests were done immediately after installing Windows 10, i.e. no antivirus, nothing else.

So I guess we will have to wait for a fix from MSFT.

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Hi,

Thank you for posting your query on Microsoft Community.

I understand that you are facing issues with Windows 10. I apologize for the inconvenience caused to you.

The issue could occur if there is change in file properties settings.

Refer to the below methods and check if it helps.

Method 1: I suggest you to refer to the below methods and check if it helps.

1. Open File Explorer.

2. Locate the file folder.

3. Then right click on the folder and click on Properties.

4. Click on Security.

5. Click on the Administrator or user account and click on Edit button.

6. Then click on Allow Full control of to  the give full access to the file.
If the issue still persist, refer to the below method.

Method 2: Try to give full permission to com surrogate processes in task manager.

1. Press Ctrl Key + Alt Key + Del Key.

2. Click on Task Manager.

3. Under processes tab, search for Com Surrogate services.

4. Right click on it and click on Properties.

5. Click on Security tab and click on User account.

6. Click on Edit button and give full permission.

Let us know if you need any further assistance on Windows related issues and we will be glad to help. 

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I am having the same problem with JPEGs - the two methods do not work for me as those areas in the edit button are greyed out.  Signed in as an administrator.  This appears to be a problem since the last Windows 10 update. 

What else can be done?

Thanks

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Hello fellow frustrated WIN10 upgraders.

So far everything I've read from MS is the usual subterfuge.  This is CLEARLY a WIN10 upgrade issue but all we get is the usual casting of the issue into 'something you did' and a few suggestions to try adjusting greyed-out options.

Here is a solution that I guarantee will work:

1. Copy the files that you want to manipulate to a Linux system.

2. Remove the personal information there using something like EXIFtool and proceed to share your clean files as you wish.

Cheers!

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Keith,

Really appreciate the tip but I don't own nor am very familiar with Linux OS.  

Are there any other actions using MS to fix this issue or do we wait for a patch?

Thanks

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Hi Frank,

Actually yes, there is a MS-based solution:

Not on one leave things hanging, I tried installing EXIFtool on my WIN10 system and it works!

If you want to simply remove all EXIF data you can place an exiftool instance on your desktop, modifying the filename with the options "(-all=)".  You can then drag and drop a file onto this desktop icon and voila, no EXIF data!

Keith

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I'm having the same problem when I try to delete Excel file details (even if to do it one by one).

Options suggested didn't help dut to the same thing as Frank_403 had.

Is it possible to solve without other OS or any additional software?

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Hello Nik,

Thank you for keeping us posted.

I certainly understand your concern and will try my best to help you.

There could be some third party software’s available which might fix this issue but Microsoft does not recommend that.

Note: Using Third Party Software, including hardware drivers can cause serious problems that may prevent your computer from booting properly. Microsoft cannot guarantee that any problems resulting from the use of Third Party Software can be solved. Using Third Party Software is at your own risk.

I hope this information is helpful.

Please do let us know if you need any further assistance, we will be glad to assist you.

Thank you.

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As mentioned in my initial message I don't want to use any third party apps. So useless help. Sorry.

When are you going to fix it in Win 10?

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Last updated February 28, 2021 Views 53,977 Applies to: