OneDrive Error Code: 0x8004def5

New insallation of Win 10 1803. My corporate OneDrive account from Office365 is working perfectly, but my own OneDrive is not and hasn't done so for days.

I've being trying again in a few minutes for days and, having searched for solutions all I can find is a common theme - people have the problem, report it and it's always kicked into the long grass.

So - fresh Windows 10 Pro 64-bit. No third-party AV. It's not just one PC I have that's having this issue, all recent builds are. Rock-steady 55Mb internet connection. What is going on?

I've tried posting this under the OneDrive category but - surprise! It's locked and isn't taking new posts. I wonder why?

Try reinstalling OneDrive:

https://www.groovypost.com/tips/reinstall-onedr...

Note: This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the site before you decide to download and install it.
Best,
Andre
Windows Insider MVP
MVP-Windows and Devices for IT
twitter/adacosta
groovypost.com

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Andre,

Thank you for the suggestion... but no.

I uninstalled the existing version, then followed your suggestion, but...

This takes a long time...

... then exactly the same error.

So the solution is still up for grabs.

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Hi

Did you manage to solve the problem ?

I have the same error. I'm on my company network behind firewall among other things and I suspect something is interfering with the communication to the oneDrive server because it used to work fine. 

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I am still having same issue within my home environment. I can check firewall settings but as I am able to access a different cloud storage solution (MyBT Cloud) I doubt this is the reason in the home setting.

I do wish it could get sorted to have the surety that I can both access and safeguard my data. I too have reinstalled OneDrive

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I just tried on a brand new computer on my work network and I got the same error (from 3 different machines total).

They do like to block/control things in my job so I would not be surprised it got blocked even if not on purpose or as a side effect. 

I have other issue to connect to some Microsoft stuff like Web Deploy to Azure. Unfortunately no fix, just got to manually upload my stuff through browser. 

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A windows event shows me that I have an antivirus blocking the ONEDRIVE.exe file so that's probably it. Do you have an antivirus running ? 

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I have resolved the issue - and it was none of the suggestions above.

Both my main PC and my laptop have personal and corporate OneDrive accounts on them. The corporate OneDrive worked at home for both, but the main PC never worked with my own account at home... but the laptop did work perfectly with my personal account - but only at work. At soon as it came home the server became "unavailable". It must be my ISP, in this case BT.

I've just been looking at my BT account settings and I have customised Parental Controls running, one of which was File Sharing. I've turned that off and added www.onedrive.live.com to the white list. Bingo! OneDrive is now working for both accounts at home.

Credit where credit is due - this was not a Microsoft error, but one caused by BT's (optional) content filters. To BT's credit, the changes took effect within seconds.

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Hey Mike

I think you cracked it for me also as I am a BT customer and had the same settings. Thank  you!

Now can anyone fix why since moving to BT Smart Hub 6 my Miracast /Wireless display on my capable devices isn't working....

:-)

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I had the same problem in a hotel.

I used the hotel Wifi.  By disconnecting and using my mobile as modem things went back to normal.

Strange that Onedrive Business worked OK on the hotel wifi...but not Onedrive Personal.

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Thank-you- this has been bugging be for the best part of a year- yet it was so simple

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Last updated November 28, 2020 Views 9,947 Applies to: