HEIF image Extension intalled via Microsoft App store still cant open HEIC pictures.

 I've tried resetting the app.  Windows 10 is fully updated.  Trying to open pictures from external hard drive of HEIC format and it says "We cant open this file."  
Hi,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

You need to install HEIC extension in order to view HEIC format files in Photo viewer. Detailed steps:

https://www.windowscentral.com/how-open-heic-an...


Disclaimer:
This is a non-Microsoft website which would provide accurate and safe information. Watch out for ads on the site which are frequently classified as a PUP (Potentially Unwanted Products). There is no need to buy paid products to fix your computers as they do more harm than good sometimes.
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

I did install.  Still cant open pictures.

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Have you tried resetting photos app?
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

1 person found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

What they forget to mention is..... you actually need two extensions for this to work. You need the "HEIC Image Extensions" and "HEVC Video Extension from Device Manufacturer". Install the both and you will be good to go!

I can't count the number of sites you will visit and none of them will mention the second extension. Actually, the Windows Store does state that the HEVC Video Extensions is required. This extension can be purchased for $0.99. If you just get the HEVC Video Extension from Device Manufacturer, it is the same thing but free.

5 people found this reply helpful

·

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Do you read the question before replying? :( 

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

Very nice. Many thanks.!

Was this reply helpful?

Sorry this didn't help.

Great! Thanks for your feedback.

How satisfied are you with this reply?

Thanks for your feedback, it helps us improve the site.

How satisfied are you with this reply?

Thanks for your feedback.

 
 

Question Info

Last updated January 13, 2021 Views 2,068 Applies to: