HEIF image Extension intalled via Microsoft App store still cant open HEIC pictures.

 I've tried resetting the app.  Windows 10 is fully updated.  Trying to open pictures from external hard drive of HEIC format and it says "We cant open this file."  
Hi,
I am Sumit, an Independent Advisor and a 3 year Windows Insider MVP here to help.

You need to install HEIC extension in order to view HEIC format files in Photo viewer. Detailed steps:

https://www.windowscentral.com/how-open-heic-an...


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Sumit

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I did install.  Still cant open pictures.

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Have you tried resetting photos app?
Sumit

Available 6 PM - 8 AM PST
It is always good to include your PC Specs, make and model in the question
Never Call the Phone numbers received in Emails from the Microsoft Community

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What they forget to mention is..... you actually need two extensions for this to work. You need the "HEIC Image Extensions" and "HEVC Video Extension from Device Manufacturer". Install the both and you will be good to go!

I can't count the number of sites you will visit and none of them will mention the second extension. Actually, the Windows Store does state that the HEVC Video Extensions is required. This extension can be purchased for $0.99. If you just get the HEVC Video Extension from Device Manufacturer, it is the same thing but free.

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Do you read the question before replying? :( 

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Very nice. Many thanks.!

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Last updated January 18, 2021 Views 2,156 Applies to: