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Cannot view RAW photo thumbnails in Photos.

I have a Nikon Coolpix B700.  I shoot in RAW format and cannot see my photo thumbnails in File Explorer.  I have downloaded the Nikon NEF codec, but nothing changed.  When I try to open photos in "Photos" the message is, for example,  "DSCN3038.NRW Looks like we don't support this format."  Please help.

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Hi KKell. I'm Greg, an installation specialist and 8 year Windows MVP, here to help you.

See these resources:
https://www.wikihow.com/View-Raw-Files-on-Windows
https://windowsreport.com/open-raw-files-pc/

If no other method works you can try to reinstall Windows Photo Viewer (which is only available if you upgraded from Windows 7, 8, or 8.1) here:
https://www.cnet.com/how-to/how-to-get-windows-...

I hope this helps. Feel free to ask back any questions and let us know how it goes. I will keep working with you until it's resolved.

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Standard Disclaimer: There are links to non-Microsoft websites. The pages appear to be providing accurate, safe information. Watch out for ads on the sites that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product advertised on the sites before you decide to download and install it.
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Hi Greg, nice to know you're out there.  I went to the 

Wiki site and followed the instructions.  Installation instructions told me that the Pack is "not intended for this version of Windows."  I am running Windows 10.   It looks like all of Microsoft's packs are for versions 8 and before.  I'll try the other link.

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I did find the other WindowsReport article through my research and downloaded the Nikon "NEFCodec" but it didn't help.  Other suggestions?

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I did not upgrade from Windows 7 or 8.   I bought this laptop with Windows 10 on it.

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Have you tried the nikon site to see if they have the required addon or driver. Do they have a separate view application?
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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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I have been to the Nikon site.  Their photo viewers are not available for individual sale.  Amazing.

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I am surprised that your camera did not come with a CD / DVD with the viewer on it.

This page has a few links to programs that should help with your problem

http://downloadcenter.nikonimglib.com/en/produc...
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As computer scientists we are trained to communicate with the dumbest things in the world – computers –
so you’d think we’d be able to communicate quite well with people.
Prof. Doug Fisher

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Hi KK. I just ran the reg file in https://www.cnet.com/how-to/how-to-get-windows-... which does unhide Windows Photo Viewer in Settings > Apps > Default Apps for Photo viewer. What told me it's safe is when I went to copy it the post was edited by my MVP Colleague Shawn Brink who is the master of these tutorials and never lets anything slip by that isn't gold.
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I'm not following you.  As I understand that article, it suggests a way to get the old version of Photo Viewer back.  But it cautions that it involves steps that can be risky if you don't know what you are doing.  I am not sophisticated enough to attempt something like that -- and I don't have any assurance that the old version will work any better than the new version.  Am I missing something?

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Thank you for that link.  It looks like I will get an app that will require a set of commands to open photos that is entirely separate from Windows File Explorer.  I was hoping I would find a tool that would do for Windows Photo what it can't do for itself.  I can use Adobe Bridge to open NRW files.  Here is my dilemma.  I need to be able to open NRW files in File Explorer because that where my photos are organized and used with Lightroom and that is where Photoshop takes me when I want to open a new file in Photoshop.  I can't determine what photo file I want to work with in Photoshop without being able to SEE the files.  This is so frustrating.  The only easy solution I see here is to stop shooting in RAW format on my Nikon camera.  I have an appointment tomorrow to talk with a live person at Microsoft.  I'm not optimistic, but maybe I'm just discouraged because I have spent 3 hours working on this with no end in sight.  Thanks for your attempts to help.  

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Last updated November 14, 2022 Views 209 Applies to: