your PC ran into a problem and needs to restart.

Did you look in c:\windows\minidump?

Did you configure your computer as described in the wiki?

Do you seriously expect someone to help when all you do is  say helpppppppppppp?

Yep I checked c:\windows\minidump but its empty. And I think its some nvidia process which is causing this. I tried reinstalling nvidia drivers but no help and I also cant play any video with just Intel card alone becuase then it says out of memory.

ok so as there were no DMP files in my laptop the wiki  told me to check if minidumps are enabled. i did and everything was on correct settings. then it said it:-

If minidumps are still not being created check these reasons as to why that may be happening

For dumps to be produced The following should be correct

Page file must be on the same drive as your operating system

Page file base allocation size must be greater than installed physical RAM

Windows Error Reporting (WER) system service should be set to MANUAL

Set page file to system managed on the OS drive

Set system crash/recovery options to "kernel memory dump"

User account control must be running.

Sometimes SSD drives with older firmware do not create DMPS (update firmware)

Cleaner applications like Ccleaner delete DMP files so dont run them until you are fixed.

the above things are new to me and i don't know how to do them and it also doesn't give enough info on how to do them so if anyone could tell me how to set it up to get DMP files?

Hi,

Please follow these methods below if you haven't as this could be due to some third-party software conflict.

Method 1 : Check in safe mode

Safe mode is a troubleshooting option for Windows that starts your computer in a limited state. Only the basic files and drivers necessary to run Windows are started.

Refer the link below:

Start your computer in safe mode

You can restart the computer to put it back in normal mode.

Refer to Windows 8.1 steps, as they are applicable to Windows 10.

Step 2: Perform Clean Boot

Placing your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.

How to perform a clean boot in Windows

Note: Refer "How to reset the computer to start normally after clean boot troubleshooting" to reset the computer to start as normal after troubleshooting.

If the issue persist, follow method 2.

Method 2: Perform SFC scan.

I would suggest you to perform SFC scan and check if that helps. The sfc/scannow command scans all protected system files and replaces incorrect versions with correct Microsoft versions. It is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files.

Refer the link:  Use the System File Checker tool to repair missing or corrupted system files

Windows 8.1 steps applies to Windows 101

If the above methods does not help, follow method 3.

Method 3: Startup repair.

To run Startup repair from Advance boot option, follow the below steps:

1. Press and hold Shift key and click on Restart in Power icon.
2. Click on Troubleshoot.
3. Click on Advanced Options.
4. Now click on Startup Repair.
5. Follow the further instructions

Please reply us with these information and the current status of your computer we will be happy to assist you further. 

____________________

Thanks & Regards,

Isha Soni