Protect Yourself From Tech Support Scams Learn More
October 14, 2019
Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary technical support services. You can help protect yourself from scammers by verifying that the contact is a Microsoft Agent or Microsoft Employee and that the phone number is an official Microsoft global customer service number.
Hi Clark,
Thank you for posting in Microsoft Community and being a part of Windows 10.
I understand the inconvenience you are facing in accessing File Explorer as it crashes on Windows 10. Do not worry we will help you with this issue.
Do let us know if you were able to see any error code/ error message with this issue?
This issue might be due to corrupted or missing System files. Try the below and check if it helps.
Step 1: End the Windows Explorer process and create the new one.
Step 2: Run SFC scan.
System File Checker is a utility in Windows that allows users to scan for corruptions in Windows system files and restore corrupted files. If a Windows Resource Protection (WRP) file is missing or is corrupted, Windows may not behave as expected.
Follow the below steps:
Step 3: Run Memory Diagnostic Tool.
Follow the below steps:
Hope it helps. Kindly update the status of this issue, we will be happy to assist you further.
7 people were helped by this reply
·Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
2 people were helped by this reply
·Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hi Clark,
Thank you for responding.
I suggest you to Run check disk (chkdsk) and check if it helps.
Chkdsk: The Chkdsk (Check Disc) scan will try to identify and repair bad sectors found on the hard drive. Any data present on these sectors might be lost in the process. The computer can also go into a no boot state. Proceed at your own risk.
Follow the steps below to run Chkdsk:
Hope it helps. Kindly update the status of this issue, we will be happy to help you further.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
2 people were helped by this reply
·Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hi Clark,
Thank you for responding and apologize for the miscommunication.
Step 1: Now to troubleshoot on it, after the computer boots, I suggest you to check if you are able to access File Explorer in Safe Mode with Networking.
Refer: Start your PC in safe mode in Windows 10
Step 2: Also, I suggest you to test the issue by placing the computer in a Clean Boot state helps in eliminating software conflicts.
Disclaimer: Putting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue. You need to follow the steps from the article mentioned below to perform a Clean Boot.
How to perform a clean boot in Windows
(Applies to Windows 10 as well)
Note: After troubleshooting, refer to the section “How to reset the computer to start as usual after troubleshooting with Clean Boot” to return the computer to a Normal startup mode.
Step 3: Follow the below steps to place the computer in normal mode.
Hope it helps. Get back to us with an updated status of this issue for further assistance.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hi Fraser,
As you have mentioned the issue didn't occur in safe mode it is happening due to some third party application present in your computer.let us know if you have installed any third party application or program before the start of the issue.
Safe mode is a diagnostic mode where windows loads with minimal set of drivers and all the third party application will be disabled.
I suggest you to perform the clean boot in a detailed manner and see which program is causing the issue.
please refer to the link given by Deepika Gowda in the previous reply to perform a clean boot.
Hope the above information helps. Reply with necessary information and the result to help you further. Thank you.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.
Hello Clark,
I apologize for the inconvenience. We appreciate your effort and time spent in resolving the issue.
I would like to inform that there can be many events which might have resulted in the system files errors. An incomplete installation, an incomplete uninstall, improper deletion of applications or hardware. It can also be caused if your computer is recovered from a virus or adware/spyware attack or by an improper shutdown of the computer. All the above actives may result in the deletion or corruption of the entries in the windows system files. This corrupted system file will lead to the missing and wrongly linked information and files needed for the proper working of the application.
I understand that how difficult it is to perform reset of the operating system as it removes all the updates and installed application on your device.
Note: While performing reset on your PC, I suggest you to choose "Keep my files" as this will not affect the user data (files and folders) on your computer.
Follow the below:
Refer: Recovery options in Windows 10
As the installed applications and updates will be removed, you will have to re-install all those after performing the reset on your computer.
Hope it helps. Get back to us with an updated status of this issue for further assistance. We will be happy to help you.
Thank you.
2 people were helped by this reply
·Did this solve your problem?
Sorry this didn't help.
Great! Thanks for marking this as the answer.
How satisfied are you with this reply?
Thanks for your feedback, it helps us improve the site.
How satisfied are you with this response?
Thanks for your feedback.