Windows 10 File Explorer Crashes when right clicking on a file or selected files

Using Windows 10 File Explorer, right click on a file, or series of files immediately causes a blacked out file explorer window and then shuts down.  Only happens when clicking on files, right click works OK on the folders.  Have tried with USB mouse and laptop mouse - same with both.  Very frustrating so would appreciate a fix.
 

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Last updated November 13, 2019 Views 55,816 Applies to:

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Hi,

To further assist you with your concern, may we know if there were changes made prior to the issue? Kindly post a screenshot of the problem that you have.

We look forward to your response.

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Hi,

Suspect 3rd party antivirus if you are using one. If so uninstall it and run its
maker's removal tool to prevent remnants. Use Windows Defender which in
Windows 8/8.1 & 10 is a full antivirus with exceptional compatibility.

List of anti-malware program cleanup/uninstall tools
http://answers.microsoft.com/en-us/protect/wiki/mse-protect_start/list-of-anti-malware-product-removal-tools/2bcb53f7-7ab4-4ef9-ab3a-6aebfa322f75

Uninstallers (removal tools) for common antivirus software
http://kb.eset.com/esetkb/index?page=content&id=SOLN146 

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Check with the System Maker Support (Motherboard Maker for custom systems), their on-line documentation and drivers, and ask in their forums about any known issues. Update the BIOS, low level chipset drivers, and the major on-board and separate device drivers (all of those can have a definite impact on boot speed and performance).

Check Startup Programs.

Right Click in the lower left hand corner - Task Manager
Or WinKEY + X - Task Manager <-- if you can't Right Click use this
Or Right Click the Taskbar - Task Manager

Check the StartUp tab.

More troubleshooting :

How to perform a clean boot to troubleshoot a problem in Windows Vista, Windows

7, or Windows 8/8.1 (& Windows 10)
http://support.microsoft.com/kb/929135

Other programs to help :

Autoruns - Free - See what programs are configured to startup automatically
when your system boots and you login. Autoruns also shows you the full list
of Registry and file locations where applications can configure auto-start settings.
http://technet.microsoft.com/en-us/sysinternals/bb963902.aspx

Process Explorer - Free - Find out what files, registry keys and other objects
processes have open, which DLLs they have loaded, and more. This uniquely
powerful utility will even show you who owns each process.
http://technet.microsoft.com/en-us/sysinternals/bb896653.aspx

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Next - Troubleshooting Context Menu (Right Click) issues are a process of elimination exercise. ALL the below also are for Windows 10.

Right-click is slow or weird behavior caused by context menu handlers
http://windowsxp.mvps.org/slowrightclick.htm

and here :

Manage the context-menu entries for files, folders, drives and Namespace objects
http://windowsxp.mvps.org/context_folders.htm

The ShellExView utility displays the details of shell extensions installed on your computer, and allows you to easily disable and enable each shell extension.
http://www.nirsoft.net/utils/shexview.html

ShellMenuView is a small utility that display the list of static menu items that appeared in the context menu when you right-click a file/folder on Windows Explorer, and allows you to easily disable unwanted menu items.
http://www.nirsoft.net/utils/shell_menu_view.html

How To Edit Or Remove Items From The Right Click Menu.
http://www.winvistaclub.com/e11.html


Hope this helps.
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Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.

Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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SpiritX MS MVP

I suspect you are CORRECT about it being an intrusive, factory installed program. I think it's mcafee.  My office is supposed to ship me full enterprise version.  meanwhile the pre-installed trial edition which I tried to turn off is still loading.  The McAfee Removal Tool requires the user to RIGHT CLICK AND CHOOSE RUN AS ADMINISTRATOR.   So what do I do?  I can't right click, so I can't remove McAfee.

But, I will try this ESET tool, report back.

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Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Rob, as I stated before.  The VERY LATEST from McAfee instructed me to download their removal tool then RIGHT CLICK to "run as administrator".  I CAN'T RIGHT CLICK, that's why I'm in this thread.  You want to tell me how to run something as administrator without right clicking?

By the way the ESET remover failed.  It doesn't cover Livesafe version 15.

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You can uninstall McAfee to start in Control Panel - Programs and Features.

Use Keyboard as a Mouse
http://www.tweakandtrick.com/2010/06/use-your-keyboard-as-mouse.html

You can use them to Right Click

Rob - SpiritX
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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Hi Vanessa,

I don't know of any changes specifically, but may have had a windows update at some point before it started, but unsure if that is the case.

Regarding screenshots, there isn't anything to show. I right click on the file I want to copy, the small 'thinking circle' comes up for about a second, and then file explorer shuts down.  Today, for the first time, my task bar also shut down for a few seconds before slowly rebuilding itself.

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Hi Rob,

many thanks, that's probably the most comprehensive response I've seen anywhere!  It will take a while to go through it step by step, but very useful information. 

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The issue that you are experiencing might be caused by corruptions in Windows system files. To scan your system files and to repair missing or corrupted system files, we highly recommend that you run the System File Checker (SFC) tool by simply following the steps provided in this link.

Update up with the result.

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Hi,

Glad to have helped. Sounds like you did some very good troubleshooting!

(If a reply was the solution please mark it as the "Answer" and/or "Solved My Problem" and/or if it was helpful please mark it as "Helpful". Those help others find the proper solutions.)


Moving everyday, going further on,

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Rob Brown - Microsoft MVP <- profile - Windows and Devices for IT : Bicycle - Mark Twain said it right.
Rob Brown - Microsoft MVP - Windows and Devices for IT 2010 - current
Windows Insider MVP 2016 - current

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